Gerber Collision & Glass - Lexington/Sunset Blvd.
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Lexington/Sunset offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Quality of the repair was excellent
Customer Service - 3.5/5.0 -
I was highly satisfied with my interactions with the staff. I was somewhat disappointed with the overall experience. It took much longer than original expectations and much more expensive than original estimates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See previous comments! I seriously thought about not doing this survey because I believe that if you can't say something nice, don't say anything at all! Then I took the time to think about it and decided if I don't say anything then I'm as much to blame for the poor treatme t the next person gets because I just let it go!
Repair Quality - 1.5/5.0 -
They were not at all respectful or helpful. Didn't have answers and didn't seem willing to help with my questions or help getting answers. I used them when they were John Harris and I have to say the customer service and care must have been sold with the business! I reported them to my insurance company and I will never recommend them to anyone as a matter of fact I will discourage people from using them!
Customer Service - 1.0/5.0 -
See earlier comment! I really felt like I was bothering them!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great.
Customer Service - 5.0/5.0 -
Very friendly and helpful
My Experience - 5.0/5.0 -
Wonderful Service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I’m telling everyone I talk with to stay away especially friends with companies with vehicle fleets! Also stressing that State Farm is a crook and in cahoots with certain body shops in my opinion
Repair Quality - 0.5/5.0 -
Jennifer told me the front bumper was going to be removed, and the entire bumper sanded repaired, painted and clear sealed. This was not done!! The form was not signed at the top and signed at the bottom under protest. And this is the service or lack thereof after waiting a month to ever get the car there Pitiful!!
Customer Service - 0.5/5.0 -
Same issues as question 1. The men were rude.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Convenient location. Courtesy service. Got my car back in the time quoted to me.
Repair Quality - 5.0/5.0 -
This was my 2nd time with a collision repair shop and it went well. They were courtesy. My car was washed and vacuumed and was repaired in the recommended time stated to me. Convenient location. Thank you
Customer Service - 4.5/5.0 -
I was on hold for 45 min. Called from another phone and promptly got help. Since I was at my desk at work, it was not too big of an inconvenience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There staff were very nice to deal with. The circumstances of merging with our previous vendor contributed to an unexpected delay. They accommodated me once they were aware of any complications such as free rental once my insurance rental ended during the delay.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
I had a message left at 4pm on a Friday and they person was off the entire week after. It seemed no one else really knew what was going on until I read back the voicemail that was left.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great the employees are very professional nice and complete the work in a timely manner so definitely use again if needed
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would recommend it as one of several.
Repair Quality - 5.0/5.0 -
Looks good—no complaints
Customer Service - 5.0/5.0 -
No pronlems