Gerber Collision & Glass - Little Rock/University

4.7 (96reviews)
95%
5220 South University,  Little Rock,  AR  72209

In operation 85 years.

Gerber Collision & Glass - Little Rock/University Ave. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (96)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new after service. The staff received widespread recognition for being professional, friendly, and knowledgeable. A standout theme across reviews was proactive communication, with customers appreciating regular text and call updates throughout the repair process. Timeliness was another highlight, as numerous customers were pleasantly surprised to receive their vehicles ahead of schedule. Many customers expressed strong likelihood to recommend the shop to family and friends. A few customers noted areas for improvement, including concerns about communication gaps regarding which damages would be addressed, a smeared windshield after cleaning, and a sensor issue upon vehicle return.
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"You guys did an amazing job, my car looks completely brand new"
"... and kept me informed throughout the repair process. My vehicle was completed on time and looked great when I picked it up. I appreciated the quality of ..." Read more
"They kept me updated and fast service. My car looks like new. Very professional and caring staff. I would recommend them every time."
"Im very pleased with the whole process. The staff was very professional and helpful. I enjoyed working with them. They did an amazing ..." Read more
"Air bubble on hood could develop into a problem in the future"
"Way before and thats the best part."
"... knowledgeable and customer service was great honestly and the technicians got done 9 days early from expected time so very happy with that since I didnt have rental ..." Read more
"I was very surprised to get the call saying it was ready the day after I dropped it off!"
"My vehicle was actually done ahead of schedule on both occasions..." Read more
"Car was ready earlier than I expected. Job well done."
"... Gerber was EXCELLENT! Everyone was very friendly and gave me updates on my car throughout the process." Read more
"I was informed of progress daily as promised!"
"... ask questions was very pleasant and informative. They kept me updated with the progress on the completion of my vehicle from start to finish. The estimated ..." Read more
"Kept me informed of progress"
"I'm truly satisfied The Staff was so Nice and kept Me inform of what was going on"

My Experience

Everyone was very nice and explained the process and what to expect. They kept me updated with text and phone calls. They even finished before the expected completion date.

My Experience

Team keep me up to date on my repairs. My repairs where done in a timely manner. I would recommend anyone to Gerber.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

The communication was not timely however whenever I called i was given updates.

Customer Service

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Repair Quality

Customer Service

My Experience

You guys did an amazing job thank you so much for all your hard work!

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Repair Quality

They did amazing!!!

Customer Service

Returned Clean

My Experience

The girl at the counter was nice and new exactly how to handle the process

My Experience

People were amazing. 2nd time use and will use again for my fleet.

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Customer Service

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Couldn’t ask for nothing better

Repair Quality

Need a bit more time see what the paint bowl up and I will give y’all my full consent thing

Customer Service

They are very nice, respectful and kind kindness. I love them.

Returned Clean

My Experience

Good job

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Repair Quality

Customer Service

Returned Clean

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I wish someone had told me! I didn’t know the shop had sold out to Gerber.

Repair Quality

Lousy job had to take back for the job.

Customer Service

Front desk service was good

My Experience

They were very nice and quick! Great service all around!

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Repair Quality

Customer Service

Returned Clean

My Experience

Thanks for being well organized and for great work on my car. Staff is also wonderfully friendly.

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Repair Quality

Customer Service

My Experience

They were all so very nice and friendly. They kept me up-to-date on my vehicle repair status. I would and will recommend them to anybody needing their vehicle repaired. I would definitely use them again if I ever need to.

Likely to Recommend

Repair Quality

Super nice people work there. My car repair looks great. They sent updates and I actually got it back earlier than expected. I will recommend them to other people.

Customer Service

Nice and friendly

My Experience

Super fast! Amazing work!

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Repair Quality

Customer Service

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Repair Quality

Did a great job will recommend you all

Customer Service

Returned Clean

My Experience

Thank you

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Repair Quality

Customer Service

My Experience

Everyone was very knowledgeable and customer service was great honestly and the technicians got done 9 days early from expected time so very happy with that since I didnt have rental coverage they were fast friendly efficient

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Customer Service