Gerber Collision & Glass - Lubbock/50th St.
Gerber Collision & Glass - Lubbock/50th offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were really quick, kept me up to date and willing to work with my hectic schedule. It made the process a lot easier and they were very personable.
Likely to Recommend - 2.0/5.0 -
I did communicate this to my insurance company. I believe they can find better to repair cars for their members. I had the wreck the weekend of Thanksgiving and after having my car for two months wrong parts were ordered for my car. How is that? You can look up a vehicle and see what comes with that vehicle and what extra accessories was added on to the vehicle.
Repair Quality - 2.5/5.0 -
I have not received my vehicle back yet to answer this question, but I will say I'm not satisfied with customer service. Every time I talk to someone I get different times of when my vehicle will be finished. My car has left Lubbock TX and it's still being worked on in route to me. This is very unsat. My car should've never left Lubbock TX if it's not complete.
Customer Service - 2.5/5.0 -
I liked when West was working with me. He was always keeping in contact with me, at least once a week about my car.
My Experience - 5.0/5.0 -
Everything looks great and went smoothly on our repair work. The experience was very quick and easy. Thanks!
Likely to Recommend - 5.0/5.0 -
I will gladly recommend them to others.
Repair Quality - 5.0/5.0 -
Quick and easy process. Outcome was fantastic!
Customer Service - 5.0/5.0 -
All questions were answered. Treatment as a guest was great.
Returned Clean
My Experience - 5.0/5.0 -
Great work and thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
I don't have an answer until another body shop determines whether a noise is related to this accident.
Customer Service - 5.0/5.0 -
Excellent communication throughout
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I didn't like the unfriendly great no smile or hand shake like if the young lady was too busy to take my business and just wanted to get me in and out . no people skills. I think the company should invest in sending her to classes to where she can Excell with customer care. she already knows her job she just needs to know the importance of how people need to be treated and smiled at. as for my car they did a great job at fixing it
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used Hub City several times in the past with great results and I had equally excellent results with Paceline. I will definitely recommend this shop to friends and others.
Repair Quality - 5.0/5.0 -
They did an EXCELLENT job on the repairs, they kept me updated well, and their follow up was great.
Customer Service - 5.0/5.0 -
It was excellent customer service despite them being in the process of trying to transition from Hub City to Paceline Cillision.