Gerber Collision & Glass - Melrose Park

My Experience - 0.0/5.0 -

After the accident before I dropped off my automobile the air conditioner worked fine and today when I received my car the air conditioner didn’t blow out cold air as time moved forward so I did call Armondo Benitez and he recommended me to take the vehicle to Hyundai service department and he said that they would have to fix the air conditioning because he did mention to me before I left Gerber collision and glass repair that the vehicle air conditioner didn’t work so I did try using the air conditioning before leaving the premises and it seemed fine until I pulled off the Gerber collision and glass repair and drove two stop lights past Gerber and I did immediately call Armondo Benitez back and I told him at that point the air conditioning unit didn’t work and I asked him what to do and I did immediately drive it to Gerald Hyundai in countryside il where the vehicle was purchased. I have never taken the vehicle any place else and Gerald Hyundai has been the only place I have received automobile service and they know my vehicle since April 29,2020 the day I purchased the vehicle which is about 20 minutes away from my house. When I reached the service department today the service department employee Danny and I did call Armondo Benitez and Allstate’s miss Shakur and at that point I was unsatisfied with the results of the pick up of my vehicle today. I truly wish I could have just simply went home however I couldn’t do that. I wasted no time going to Gerald Hyundai of countryside il. Thanks Lonnette Leath

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very professional job And customer service nice attitude.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Armando was really good with fixing my vehicle. I was really satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

Looks brand new.

Customer Service - 5.0/5.0 -

Customer Service was kind and I was able to get all my questions answered. As well as consistent updates on my vehicle during the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you so much. Very friendly and professional.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I love it

Repair Quality - 5.0/5.0 -

I do such a good job

Customer Service - 5.0/5.0 -

You guys do such a good job

Returned Clean

My Experience - 5.0/5.0 -

Staff kept me appraised of the progress on my car. They returned my car in excellent condition and the car was spotless inside and out.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

did an excellent job. Only issue was kept changing the completion date. In the end the completed product was done as promised and looks like new.

Customer Service - 5.0/5.0 -

the customer service was excellent.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0 -

This score is still based on the delay in getting the part needed to repair my door.

Repair Quality - 2.5/5.0 -

My car door is not functioning properly. I'm still waiting for a call to let me know when the part needed to repair my door has arrived.

Customer Service - 4.0/5.0 -

The customer service was great. I didn't give a 10 because I'm still waiting to be informed on when to return my car so the door can be repaired.

My Experience - 5.0/5.0 -

The Team that handled my case were professional and patient. I would definitely recommend them to anyone in need of fast quality services!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great I could leave the rental and pick up my vehicle. Thanks for making it convenient

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber was professional, friendly, fast with excellent communication throughout. Very pleased with the repair and process.

My Experience - 5.0/5.0 -

The people at Gerber glass were just fantastic. The adjuster the people behind the counter I couldn’t ask for a better place to have brought in my car. The car looks beautiful. I would recommend people to Gerber glass and Mannheim Road.

Likely to Recommend - 5.0/5.0 -

Like I said, and all the other ones I did for you guys I would recommend you guys 100%

Repair Quality - 5.0/5.0 -

This will be the third time that I’m filling this out. You guys did an excellent job. I will recommend you guys 100%.

Customer Service - 5.0/5.0 -

Everybody was fantastic

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The customer service was top notch and the finished repairs to my car were exceptional

Repair Quality - 5.0/5.0 -

Gustavo went above and beyond, he was courteous and updated me through every step of the process with my car repairs.

Customer Service - 5.0/5.0 -

Again, Gustavo and even the staff who checked me in when I brought in my car for estimates and subsequently when I brought my car in to start repairs were phenomenal

My Experience - 5.0/5.0 -

Elsa went out of her way for me! She's the best!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0