Gerber Collision & Glass - Naples/1851 Pine Ridge

4.9 (6,739reviews)
98%
1851 Pine Ridge Rd,  Naples,  FL  34109
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In operation 85 years, 12 years at this location.

Gerber Collision & Glass - Naples/Pine Ridge Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (6,739)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations. Many highlighted that vehicles were returned looking brand new. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly from their experiences, including occasional delays due to parts availability, isolated paint or alignment concerns, and requests for more proactive status updates when timelines shifted. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... which is often lacking. My expectations were further exceeded by the handling of my rental at pickup, making my business with Gerber a bright spot on ..." Read more
"... kept in the loop all through the process and the car came back looking perfect. I highly recommend them for repairs." Read more
"... professional, courteous, and genuinely caring. They expedited my repair and did exceptional and meticulous work. Throughout the entire process, they worked with ..." Read more
"I was extremely pleased with the repairs that Gerber Collision made on my car. Not only did they repair the damage they ..." Read more
"It was ready 2 days early"
"My car was completed in half of the estimated time! I was kept abreast of the progress daily! I highly ..." Read more
"I received regular text messages. Several days earlier then promised. Right from the beginning you were very courteous, ..." Read more
"Vehicle was ready prior to promised date."
"Link didnt update. Left VM, no answer Was told Friday, then Monday. Finally got it Tuesday Nice staff but when it came to picking up my car ..." Read more
"... was provided from this shop was amazing. They were great with communication, provided all the important information needed. Truly the best customer service I have ever experience" Read more
"... completion. Very professional, extremely nice people. Communication was excellent with constant updates. Vehicle returned clean and looking like new." Read more
"... Collision. They did an amazing job on our car. And they kept us informed every step of the way we would definitely use them again. Hopefully we ..." Read more
"... car was completed in half of the estimated time! I was kept abreast of the progress daily! I highly recommend Gerber's." Read more
"... regarding the defects discovered after pickup, and I was informed that I would receive a call back as they were assisting other clients, but I have ..." Read more

My Experience

Incredibly impressed with the service and beautiful work done on our car. It looks like new! The communication was great too. Our advisor Fallon was on top of everything. The car was even ready a few days earlier than expected. We highly recommend Gerber for their professionalism and high quality work.

Likely to Recommend

Repair Quality

Everything went incredibly well. Fallon communicated every step of the way and the car was even ready ahead of schedule. It looks great! Thanks!

Customer Service

Fallon was wonderful! Communicated promptly and definitely puts in extra hours.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Gerber Collision did a great job on my car and was a pleasure to work with.

My Experience

Jessica was great and Tina for the whole process very helpful and kept me in the loop

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hole under the front left bumper was plugged up by some gel that hardened. I was hoping a new plastic covering would be screwed on to make it look like before. Also the bumper itself could have been lined up or placed back on the car more accurately, part of it sticks out slightly. -Tom

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

have used Gerber several times

Repair Quality

my car looks great

Customer Service

received car back sooner than I thought

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

(2) comments: 1- a bigger gap was left between the hood and new bumper. 2- it looks like by the time of repair, the hood was kept open and dust came inside the engine and the rest and I have to clean it up mi self. One more, my estimate was around $2000 total, then it was increased about $3, 200, so the first estimate was useless.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff. Tina was fantastic to work with and made the process easy. Fallon was wonderful assessing my car for repairs. My car looks amazing. I highly recommend Gerber.

My Experience

Soo helpful. Not only did they fix my car within 3 days, they stayed late to allow me to get there after work and not pay further fees with rental. They even vacuumed my car which was a pleasant surprise Absolutely recommend Great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Thanks

Repair Quality

Thanks

Customer Service

Thanks

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs were great. Vehicle looks like new.

Customer Service

Staff was very professional, courteous. And efficient. Tina and Jesse.we’re great.

Kept me Informed?

Yes

Ready on Time?

Yes

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