Gerber Collision & Glass - Naples/2121 Pine Ridge
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Naples/2121 Pine Ridge Rd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Side Door Body Molding Trim Cover Wasn’t put properly , kind of loose at the corner
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Very good service I am very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a pleasure working with Gerber Auto Collision. You were very prompt and very diligent in keeping us up to date on your progress. Thank you for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The text communication was excellent and Taylor was most knowledgeable and very attentive
Likely to Recommend - 5.0/5.0 -
Car returned looking brand new
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Tayler was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your service people at the entry and departure were sessional, friendly and very helpful. I would recommend particularly this location to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The personnel were extremely helpful, efficient and friendly. The car looks great and I will definitely (hope I don’t have to) use Gerber in the future.
Customer Service - 5.0/5.0 -
Great personnel… knowledgeable and efficient
My Experience - 5.0/5.0 -
Thank you. Very good customer service. Car looks great and was completed ahead of schedule. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service. Car was completed ahead of schedule.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Definitely would recommend
Customer Service - 4.5/5.0 -
Very professional
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I had a disappointing experience at Gerber Collision, primarily because the process was not smooth and caused unnecessary stress. I did not feel at ease throughout the experience due to a misunderstanding regarding payment. Taylor, who appeared to be managing the process, informed me that I was required to pay an additional $1,000 deposit. This was confusing, as my insurance adjuster had explicitly advised me that no such deposit was required. Despite my attempts to explain this, Taylor remained adamant that the payment was necessary and even suggested additional charges. As a result, I had to interrupt my workday to arrange a three-way call with my adjuster to clarify the situation and confirm that no down payment was required. This could have been avoided with clearer communication and a better understanding of insurance procedures. I would recommend that management ensure staff are fully informed and aligned when communicating payment requirements to clients, as situations like this create unnecessary frustration. Aside from this issue, the repair work itself was done adequately.
Customer Service - 0.5/5.0 -
I had a disappointing experience at Gerber Collision, primarily because the process was not smooth and caused unnecessary stress. I did not feel at ease throughout the experience due to a misunderstanding regarding payment. Taylor, who appeared to be managing the process, informed me that I was required to pay an additional $1,000 deposit. This was confusing, as my insurance adjuster had explicitly advised me that no such deposit was required. Despite my attempts to explain this, Taylor remained adamant that the payment was necessary and even suggested additional charges. As a result, I had to interrupt my workday to arrange a three-way call with my adjuster to clarify the situation and confirm that no down payment was required. This could have been avoided with clearer communication and a better understanding of insurance procedures. I would recommend that management ensure staff are fully informed and aligned when communicating payment requirements to clients, as situations like this create unnecessary frustration. Aside from this issue, the repair work itself was done adequately.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were kept well-informed of the status of repairs, The vehicle was returned to us in “as good as new “ condition.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job. Warm and professional service.
Customer Service - 5.0/5.0 -
Very nice people.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Excellent experience!
Repair Quality - 5.0/5.0 -
The work performed was outstanding and the timeline was exactly as promised.
Customer Service - 5.0/5.0 -
Clear and polite communication