Gerber Collision & Glass - Nashville/Charlotte Ave

4.8 (2,239reviews)

96%

(615) 739-5491

3811 Charlotte Ave, Nashville, TN 37209

96%

See Photos

3811 Charlotte Ave
Nashville, TN 37209

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Nashville/Charlotte Ave

See Photos

3811 Charlotte Ave
Nashville, TN 37209

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Nashville/Charlotte offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,239)

Sort By:
Newest
Rating

1,859 Customers Rated

5 Stars

70.7% Complete

(1584)
4 Stars

7% Complete

(157)
3 Stars

1.7% Complete

(39)
2 Stars

1.6% Complete

(35)
1 Star

0.5% Complete

(11)
< 1 Star

1.5% Complete

(33)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and attentiveness from both front desk and technical staff. A standout theme across reviews was proactive communication, including regular text updates that kept customers informed and at ease throughout the repair process. Timeliness was a frequent highlight, with numerous customers delighted that repairs were completed ahead of schedule. Customers also appreciated the seamless coordination with insurance companies and rental car services. A small number of customers noted areas for improvement, including instances of incomplete repairs requiring return visits, occasional miscommunication on timelines, and isolated cleanliness concerns upon vehicle return.

Select to learn more

Timeliness
Communication

"The repairs were done professionally and in a timely manner. My vehicle looks like a new car! Everyone was professional ..." Read more

"It was early. Fixed in a week. The first shop I went to estimated one month to two months. So glad I didnt ..." Read more

"It was completed 10 days before it was promised"

"Yes , but 3 weeks to replace a windshield and side mirror is extensive."

"Was supposed to be done by Jan 15. Was not even started at that point."

"Very good communication from them at all steps along the way. They got it finished before the time estimate. ..." Read more

"Communication was non existent. Timeline was not followed. Problems occurred because of this."

"Was told I was gonna receive texts of progress, and that never happened. I was just able to see price of repairs. ..." Read more

"Daily progress updates were provided."

"Text messages every step of the way!"

Timeliness
Communication

Timeliness
Communication

"The repairs were done professionally and in a timely manner. My vehicle looks like a new car! Everyone was professional ..." Read more

"It was early. Fixed in a week. The first shop I went to estimated one month to two months. So glad I didnt ..." Read more

"It was completed 10 days before it was promised"

"Yes , but 3 weeks to replace a windshield and side mirror is extensive."

"Was supposed to be done by Jan 15. Was not even started at that point."

"Very good communication from them at all steps along the way. They got it finished before the time estimate. ..." Read more

"Communication was non existent. Timeline was not followed. Problems occurred because of this."

"Was told I was gonna receive texts of progress, and that never happened. I was just able to see price of repairs. ..." Read more

"Daily progress updates were provided."

"Text messages every step of the way!"

John (Toyota owner) reviewed 8/24/26

Everyone was very friendly and professional and finished my car sooner than expected.

So far everyone has been very helpful.

Anthony (Lexus owner) reviewed 8/24/26

Great Job

Susan (Hyundai owner) reviewed 8/24/26

Katherine (Volkswagen owner) reviewed 8/21/26

Very friendly staff, very helpful. Great experience. Got the repairs completed same week, earlier than expected.

Caraline (Ford owner) reviewed 8/21/26

Whole process was very straightforward and easy, especially integrated with StateFarm. They were very easy to communicate with and did a great job on my repairs

Robert (Lexus owner) reviewed 8/20/26

The entire team was both empathetic and professional. It was difficult dealing with the whole situation but they made it so much better and we’re so great to work with. 10 out of 10.

This was a great team to entrust our car to. Helpful and explained everything

Heidi (Honda owner) reviewed 8/20/26

The Gerber team did an excellent job and got it done quickly! Will recommend them to anyone I know.

Rickey (Nissan owner) reviewed 8/20/26

It was done in a timely manner and the glass was cleaned up and I liked the way they took care of my car again THANKS

Lois (Toyota owner) reviewed 8/17/26

Great service!

Leslie (Ford owner) reviewed 8/14/26

Absolutely a GREAT experience. The team kept me informed about my car's progress, I never had to call and check in. When my car was ready for pick up the team had detailed the inside!!!

Benjamin (Nissan owner) reviewed 8/14/26

Andrew (Chevrolet owner) reviewed 8/13/26

Paul (Volkswagen owner) reviewed 8/10/26

Cindy (Ford owner) reviewed 8/10/26

Gerber was great. Fast and car looks like new!

Edward (Subaru owner) reviewed 8/10/26

Amber in the Charlotte Ave office was super helpful

Great service!

So helpful

Carolyn (Lexus owner) reviewed 8/10/26

Nice quick job

Kenneth (Honda owner) reviewed 8/10/26

Adora (Toyota owner) reviewed 8/10/26

above and beyond.💙 Everyone.

Gregory (Toyota owner) reviewed 8/10/26

Truck looks better than brand new. Great communication from beginning to end.

Friendly and knowledgeable

Teri (Acura owner) reviewed 8/8/26

Customer service excellent - finished early car looks like new

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Gerber Collision & Glass - Nashville/Charlotte Ave

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Nashville/Charlotte Ave

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,239)

1,859 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0