Gerber Collision & Glass - Nashville/Charlotte Ave

4.8 (2,244reviews)
96%
3811 Charlotte Ave,  Nashville,  TN  37209
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Gerber Collision & Glass - Nashville/Charlotte offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,244)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professionalism, friendliness, and attentiveness from both front desk and technical staff. Communication was a standout highlight, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness was frequently commended, as repairs were often completed earlier than the estimated date. A few customers noted concerns such as incomplete repairs requiring return visits, occasional miscommunication, and minor cleanliness issues, reflecting direct feedback from their experiences. Overall, the majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... cared about making sure I had a great experience. The quality of the repair was excellent, and I truly appreciated how easy they made the whole process. I would absolutely ..." Read more
"Above and beyond. I have never had such a seamless experience in repairs."
"Upon initial repair completeness, discovered paint nibs, window misalignment, incomplete interior repair, seal issues, and glass on interior. Car was resubmitted ..." Read more
"Paint has air bubbles; Molding does not sit flush around the fender; Driver side door is not an alignment; Side mirror ..." Read more
"... dedication and efficiency. Thank you again for the excellent work and outstanding customer service. I truly appreciate everything your team did for me." Read more
"The repairs were done professionally and in a timely manner. My vehicle looks like a new car! Everyone was professional ..." Read more
"Exactly when promised, from the initial assessment. Actually earlier than expected."
"... smooth. I especially appreciated that you were able to complete my repairs a full week earlier than expected. That made a huge difference for me, and it really showed the ..." Read more
"Was supposed to be done by Jan 15. Was not even started at that point."
"Yes , but 3 weeks to replace a windshield and side mirror is extensive."
"Very good communication from them at all steps along the way. They got it finished before the time estimate. Would ..." Read more
"Communication was non existent. Timeline was not followed. Problems occurred because of this."
"... bunch of texts about the date changing, and there was a lot of miscommunication between the front desk and the people who actually work on the cars" Read more
"Absolutely a GREAT experience. The team kept me informed about my car's progress, I never had to call and check in. When my car was ready for pick up the ..." Read more
"Text messages every step of the way!"

My Experience

Well done and quickly too!

Likely to Recommend

fair

Repair Quality

no check quality before call me to pick up

Customer Service

painting purple, still one scratch

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Speed and service were great. I can tell where the scrape/dent along the side of my vehicle was popped out when the light catches it just right. But not sure if that could be avoided given the damage that was sustained.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had 2 separate claims with approvals a few days apart, still done on time, in on Monday morning out on Friday afternoon just as Brian told me. But best of all was watching the whirlwind as Amber busily answered phones, and was greeting new clients or closing out an existing one. This girl keeps the office running smoothly.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly staff, very helpful. Great experience. Got the repairs completed same week, earlier than expected.

Likely to Recommend

Great job

Repair Quality

Customer Service

Amber was awesome

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very friendly and professional and finished my car sooner than expected.

Likely to Recommend

Repair Quality

Customer Service

So far everyone has been very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Whole process was very straightforward and easy, especially integrated with StateFarm. They were very easy to communicate with and did a great job on my repairs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire team was both empathetic and professional. It was difficult dealing with the whole situation but they made it so much better and we’re so great to work with. 10 out of 10.

Likely to Recommend

Repair Quality

This was a great team to entrust our car to. Helpful and explained everything

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Gerber team did an excellent job and got it done quickly! Will recommend them to anyone I know.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It was done in a timely manner and the glass was cleaned up and I liked the way they took care of my car again THANKS

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely a GREAT experience. The team kept me informed about my car's progress, I never had to call and check in. When my car was ready for pick up the team had detailed the inside!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber was great. Fast and car looks like new!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Amber in the Charlotte Ave office was super helpful

Repair Quality

Great service!

Customer Service

So helpful

Kept me Informed?

Yes

Ready on Time?

Yes

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