Gerber Collision & Glass - Norman
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Norman offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Great service, very courteous people,would use them again. My car was finished earlier than expected.
My Experience - 5.0/5.0 -
So far I am extremely happy with your services!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional employees. Will be returning once my bumper arrives. Would recommend Gerber.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Our hail-repair job was extensive, but it took 6 weeks to complete--thereby exceeding our 30 days of rental car insurance coverage. Gerber's manager, though, generously offered to cover "the gap" so we didn't have to pay for the additional rental-car days.
Likely to Recommend - 5.0/5.0 -
Waiting for Titan sticker
Repair Quality - 5.0/5.0 -
Waiting for titian 4x4 sticker
Customer Service - 5.0/5.0 -
Titan door sticker to come in
My Experience - 5.0/5.0 -
Beautiful work on my car! Travis was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Repairs were excellent and service was great. Travis was a big help.
My Experience - 5.0/5.0 -
Just picked it up today. Looks good and done in a short period of time. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was great! I like the updated text messages letting us know each process that was being done to my truck. I am glad they were able to give me a ride back to my work when enterprise didn’t show up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Only because I had to leave it longer because the side doors wouldn’t open automatically anymore. The person working on the car forgot to turn the switch back on. It was an inconvenience to have to go there then have to leave it again.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Receiving parts were out your control. Thanks for the work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Truck started shaking and rattling within 2 blocks of picking it up. Then began to overheat
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Released the car to me with the radiator busted and the fans broken. Told me the didn't know what was wrong. The front lights were not wired correctly,either.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall the main reason I was unsatisfied with Gerber collision was because of lack of communication. My vehicle was rescheduled five times. The third time I finally learned what was actually needed to finish my vehicle and on the second time of my vehicle being rescheduled I learned that it was parts being the reason why it kept being rescheduled. Throughout the whole time that my vehicle was in the posession of Gerber collision majority of my updates was simple text just stating that the date for it being completed was pushed back. When I did receive those text it was the day of when it was expected to be completed. The lack of information oh what was going on was rediculess. Also the fact that I was always having to be the one to reach out to even truly figure out what was going on is highly unprofessional.
Likely to Recommend - 0.5/5.0 -
I would never recommend going to Gerber collision. It was the worst customer service and you can tell where my car has been fixed. The door and fenders paint is blurry compared to the rest and on the passenger side of the bumper there is spot where it looks like it needed to be sanded down to make it smooth. To which that didn't happen it just got painted over.
Repair Quality - 0.5/5.0 -
Horrible communication with what is actually going on with your vehicle. My vehicle's estimated date of be completed was pushed back five times. It wasn't until the second time or third time I learned why is was being pushed back. The fourth time of it being pushed back was when I actually was told about what they were needing. So during the whole process of when my vehicle was there no one told me what was being replaced besides one time which was towards the end of the time my vehicle was their. I'm highly dissatisfied with the experience and the condition that my vehicle was returned to me in.