Gerber Collision & Glass - Norman
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Norman offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Still waiting on one part to complete the job but communication with Travis has always been good and clear.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great staff and communication. Everyone was very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Seems like some shenanigans were played here. I even asked if I could use there wifi as I was trying to help people at my work and needed internet access. I was told the password changes all the time and that it was not known. That her manager was in a meeting... yea right. So I ended up spending 30 minutes trying to use my crappy Hotspot just to work in a situation that could have been all together avoided with some simple quality checks.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Poor communication. Some calls weren’t return. Informed my adjuster I just dropped off my vehicle without an appointment which in fact I waited for my appointment for three weeks. They didn’t ask me for the claim report provided by adjuster. Which in turn caused a huge delay in parts. Had they communicated to me that they needed the claim report I would’ve been happy to handed over. Was without a car for weeks due to THIS lack and communication. Very disappointed with the service I was provided by a “reputable company”.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and friendly service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great company, great attitudes. Morning noon or night best attitude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great company
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
I liked being informed on a regular basis that my car was being repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I appreciated being kept apprised of the status of the repair of my car and was very pleased with the work when I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Took to long. Parts were replaced sloppy. We need work done to attach trim better. Trash left car. Dirty fingerprints above door
Customer Service - 1.0/5.0 -
Didn’t have a clue how long it would take. Got text every day for a week changing the finish date. Still waiting on two pieces of trim
Returned Clean
Likely to Recommend - 4.5/5.0 -
The paint warranty is reassuring.
Repair Quality - 4.0/5.0 -
Only complaint was a lack of time frame on when repairs would be complete. The tue/Thur updates were nice. So glad I had rental car insurance.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Wont be back there...
Repair Quality - 2.5/5.0 -
To be paying the amount that was paid and the bumper not get completely fixed instead of 98% fixed doesn't make a bit of sense to me... there is absolutely no justification for pulling a bumper repairing damages on the majority of the bumper but think its ok by any means to leave "rock chips" in the side of my bumper and spray over it... realistically would it have taken 30 mins if that to go ahead and fix the WHOLE bumper?...
Customer Service - 2.0/5.0 -
The time it took compared to the estimated time given was above and beyond a ridiculous miscalculation to say the least...
Likely to Recommend - 5.0/5.0 -
Overall great job
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 4.0/5.0 -
Would have liked more details on why estimated completion dates slipped.