Gerber Collision & Glass - Norman
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Norman offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done on time, the shop kept me updated daily on the progress, Matt was helpful.
Customer Service - 5.0/5.0 -
Matt did a good job keeping me in the loop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an awesome job on the car and kept me informed through the whole process! Would recommend to a friend
Customer Service - 5.0/5.0 -
Wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really like the constant communication and updates thru text. I work nights and getting those updates so I can see when I wake up for work is just great.
My Experience - 5.0/5.0 -
They went above and beyond. Everything was awesome!
My Experience - 5.0/5.0 -
Travis was professional an courteous. He returned calls or answered them in a timely manner. Travis kept me informed of the process and on delays. Provided me with details on the process upon arrival and reviewed my information when I left. Travis is an excellent and outstanding employee.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast repairs. Great communication and help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communicative, respectful, courteous
My Experience - 5.0/5.0 -
Was kept updated as to delays. I do appreciate that. And the car had been washed and cleaned when the repair was done. That was a pleasant surprise. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent consumer service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was finished ahead of schedule, less than quoted, and the work was flawless. I will recommend your services. Matt J was great to deal with
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, and completed on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Travis was exceptional! Explained the process well and kept communication throughout. We will definitely do business here again if the need arises. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent experience! Travis was phenomenal at his job - explained things very well and never failed to communicate what was going on with my vehicle. We will do business here every time we need it! Thank you.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Body work was great but the reason for the bring back was dangerous. I left ( unknowingly ) with both front blinkers not working and then miles down the road my tire pressure sensor alarm went off because the tpms wasn't installed. My door lock didn't work and that really sucked. It took them 5 days to get my car back in and I felt very scared driving my car without blinkers. Not to mention that is by law considered non drivable if the proper lane changing lights don't work. I could have been ticketed PR worse.
Customer Service - 5.0/5.0 -
Blake was great. Super nice guy
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Run away from this business, they don’t look over the car well and then blame others when the work is not done. They don’t return phone calls
Repair Quality - 1.0/5.0 -
This was my worst experience with a collision shop. The only thing they did well was provide on site rental cars via enterprise, and the work they did was acceptable. The problem is they only fixed part of the damage and blamed this on the insurance company. Travis told me he would contact the company and get back to me. After 5 days I called the insurance company who told me that he had never contacted them again. Multiple phone calls to Gerger find Travis “unavailable” and he has never called me back - 8 days now. I was waiting to send this review until my car was finally fixed, but got a final reminder today so am sending a “don’t use the Norman location” review. They are a preferred shop for the insurance company and I am providing this feedback to them as well. Very bad experience and I am hopeful that I can get the remainder of the repair completed at a different shop.
Customer Service - 0.5/5.0 -
See previous comment Very disappointed. They do send text messages to tell you they didn’t finish it on time and it will take longer, and also when complete.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Some of the repairs are not satisfactory and when I picked up my car, it has some sort of film on the windows that make it near impossible to see at times in the brighter lights. It looks like they sprayed some type of chemical on the glass and never wiped it off. It has dried and I can't get it off. The seal around the front hood is popping out already.
Customer Service - 3.5/5.0 -
The shop crew were nice, just busy and that caused it to feel very rushed.