Gerber Collision & Glass - Northville/Doheny Dr.

My Experience - 0.0/5.0 -

Appears that the work was fine but picking up the car was not pleasant

Likely to Recommend - 0.5/5.0 -

We were not satisfied with the work that was done. There were two things in particular one you were behind on the date that you said you will have the car completed. Two, we had discussed an area on the car that should have been painted, and it was addressed to the young lady at the beginning, who took the assessment as she put a red X in the area on paper, but it seems that it was not properly communicated at the beginning with the insurance company. When we picked up the car, we were told by Gerber that we will call you to come and fix that little paint job. Because you guys have not communicated that at the beginning to the insurance company the insurance companies said that we would have to file another claim. Both of these reasons are why we would never come back to you or recommend anyone to come to you again.

Repair Quality - 3.5/5.0 -

Lights did come on at the beginning after we picked up the car, but they have not turned on anymore, so I’m not sure if there were any problems or we will find out in the future

Customer Service - 3.0/5.0 -

I spoke to you guys and you guys said that you will contact the insurance company, but the problem still remains that it should’ve been communicated with them at the beginning and it would have been covered if it was communicated at the beginning. It bothers me before we left with the car we were told you will call us to schedule for us to come in to get that little paint job done. You did not do either and there’s a communication glitch that seems to be happening with both you and the insurance company and you and your customers. Either don’t say it or if you do then stick to your word.

My Experience - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great small shop, great people. Thanks to the manager Alan my car looks great now.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceptional service from start to finish. I want to give special recognition to the manager, Alan, who went above and beyond throughout the entire repair process. Despite this being a particularly challenging case, Alan maintained seamless communication with both me and the insurance provider, ensuring every detail was handled thoroughly. He made a difficult situation as smooth and stress-free as possible, and the vehicle was repaired to complete satisfaction. Sincere thanks to Alan and the entire Gerber team.

Customer Service - 5.0/5.0 -

Exceptional service from start to finish. I want to give special recognition to the manager, Alan, who went above and beyond throughout the entire repair process. Despite this being a particularly challenging case, Alan maintained seamless communication with both me and the insurance provider, ensuring every detail was handled thoroughly. He made a difficult situation as smooth and stress-free as possible, and the vehicle was repaired to complete satisfaction. Sincere thanks to Alan and the entire Gerber team.

My Experience - 0.0/5.0 -

Rear Passage side door panel is loose and seal is hanging there

Likely to Recommend - 0.5/5.0 -

Not satisfied

Repair Quality - 0.5/5.0 -

Bad workmanship

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Loved all the communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You did a beautiful job and I appreciate being able to change the amount of work I wanted done. I will definitely refer you to my friends.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is my second repair at Gerber. And I have recommended the shop to a friend very satisfied.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Car was repaired sooner than expected. Was kept up-to-date on how the repairs were going.

My Experience - 5.0/5.0 -

DD IS THE BEST!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

DD has terrific customer service skills and as a whole this is a great place to get your car fixed.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Professional staff and they care about you . Skilled mechanics that delivered superior repairs to my vehicle . Would recommend Gerber to friends

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My Mustang after your work looked as good as it did coming out of the showroom. It’s amazing. I appreciated the regular periodic progress updates, and even though it took a couple of days longer the delay was for good reason. Your manager was not completely satisfied and so he wanted to correct what he saw was wrong before releasing the vehicle. I really appreciate his diligence and care.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything completely restored as if the accident never happened! It took a little longer than expected because the shop manager was not completely satisfied with the paint and wanted to correct what he saw not up to his high standard. I really appreciated that diligence and the desire to make it absolutely right.

Customer Service - 5.0/5.0 -

Received regular weekly updates by text

Returned Clean

My Experience - 5.0/5.0 -

I was very pleased with there work and receiving my vehicle back in 2 days was Awesome

Likely to Recommend - 5.0/5.0 -

I would recommend them to everyone. I was happy & stress free through the whole process

Repair Quality - 5.0/5.0 -

Repair was done quick & efficient

Customer Service - 5.0/5.0 -

DeeDee was very Accommodating & helpful through the whole process

Returned Clean

My Experience - 5.0/5.0