Gerber Collision & Glass - Northville/Doheny Dr.
In operation 81 years, 7 years at this location.
Gerber Collision & Glass - Northville/Doheny offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The staff was friendly and kept me updated throughout the process of repairs.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional and very informative. Best Gerber location in Metro Detroit.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work good staff good update on repair progess
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They are very thorough and very good at keeping me informed on the progress. Would highly recommend them !
Likely to Recommend - 5.0/5.0 -
—and have !
Repair Quality - 5.0/5.0 -
Great place ! Friendly, Thoughtful, and excellent thorough work done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service!!!
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
Once again did a wonderful job I will always highly recommend this place
Customer Service - 5.0/5.0 -
Always excellent
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Gerber Collision & Glass is pleasant and professional. They answer all my questions and explain the process.
Customer Service - 5.0/5.0 -
Thorough explanation of what needs to be done and completed within the time promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can't tell there was any damage.
Customer Service - 5.0/5.0 -
Was kept up to date on the repair.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was outstanding in keeping me informed as to the status of the repair. They made me feel like I could trust them! Did a great job.
Likely to Recommend - 5.0/5.0 -
I will definitely recommend this Gerber Collision location
Repair Quality - 5.0/5.0 -
Great service from the minute I dropped the car off until I picked it up good as new. I was kept informed of the status of the repair and everyone at Gerber was wonderful to deal with.
Customer Service - 5.0/5.0 -
More than a 10! Everything was explained and I totally felt I could trust them
Likely to Recommend - 0.5/5.0 -
the staff responds very diplomatically - cannot even provide a estimated delivery date, no clear communication to customer, repeatedly need to call to get status and ask for car photos etc.
Repair Quality - 3.0/5.0 -
I had to repeatedlt call to get pictures of my car. The person who initially evaluated my car was not there at the time of handing over the car. then I had to repeatedly call to get the status and request for photos to know exactly what is covered or not. overall I had to follow almost daily...
Customer Service - 0.5/5.0 -
I'm not happy the way overall process went. Initially i was told verbally (after a long discussion at the time of drop off) this will be 2 weeks (without any commitment) of work and after repeated follow up and daily calls, I got my car in 3 weeks, I had to pay for my rental car in the mean time. Clearly there was communication gap across three parties - Insurance, Gerber and to customer (me). It took 7 working days to resolve things between insurance and gerber and I had to call both gerber and insurance company to get the issue resolved. I cannot believe in these days of AI, someone takes more than a week to resolve a issue over emails, which delayed my delivery significantly. Also the overall communication between Gerber and me was not clear as i was not sure on the status of my car, I had to call every day to make sure the delivery date is on track. Please try to be in customer shoes and then look at the whole process...
My Experience - 5.0/5.0 -
Outstanding progress reports
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a family emergency and they were very accommodating and delivered our car
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service both in the office and for those who worked on my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful service very trustworthy. Explained everything to me. I would highly recommend this company to others.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Seems fine so far.too soon to know. We just got the car back
Customer Service - 3.0/5.0 -
While the staff maintained regular communication, updates were often limited in substance and occasionally conveyed frustration rather than progress. Given the extended repair timeline, the lack of urgency was disappointing.