Gerber Collision & Glass - Odessa
In operation 85 years.
Gerber Collision & Glass - Odessa offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
My initial drop off I had a 9am appointment & no one greeted me at pull-up, I walked in & no one came to the front office until 9:15am, I didn’t get my estimate, I had to call in that afternoon to obtain it & when I was talking to Jessica, she hung up on me. I found it extremely disrespectful as a customer to be hung up on. When I picked my car up no one went out to look over my car with me. All she was worried about was receiving my $500 deductible! How to fix this situation for me, personally? Refund me some of my money to compensate me, a disabled veteran, for all the stress your company put me through.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated how clean and quiet the office was when I arrived. I had been to several shops that were very dirty with lots of noise and commotion. Met with Jessica, she listened to my requests, took pictures and created an estimate for us to discuss. It was such a different experience compared to the other shops. Jessica was friendly but professional which I appreciated. The paint job looks great; it’s like a new car again. The interior was clean when I picked the car up. Jessica understood the importance of that for me and followed through. I will be happy to refer others to Gerber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Based on the body work that was done
Repair Quality - 4.5/5.0 -
The body work was excellent, the original estimate was $405 less then what was charged, the calibrations were not put back on the correct menu pick so I needed to pull over and my husband fixed that and the front appears it is still not beeping when I approach something close. The mileage in vs the mileage out was 272 miles so I would like to know who drove my car also I had filled the tank with gas the night before I brought the car in and the car was returned with 1/2 gallon tank…. Unacceptable. I also left a voicemail over the weekend for the manager to call me when they received my message and have not yet received a callback. I will call back today if I don’t hear back
Customer Service - 4.0/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Professional people
Customer Service - 5.0/5.0 -
Kept me informed about the progress of the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tammy was friendly, knowledgeable and kept us updated on everything
Likely to Recommend - 5.0/5.0 -
Excellent work
Repair Quality - 5.0/5.0 -
Beautiful repair
Customer Service - 5.0/5.0 -
Tammy was friendly, knowledgeable and kept us updated frequently
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work looks very good
Customer Service - 5.0/5.0 -
The job was completed on time