Gerber Collision & Glass - Oklahoma City/Shields B

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Did a fantastic job on fixing my vehicle. Great communication and service. Always answered any question I had through out the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service & great communication

Customer Service - 5.0/5.0 -

Great service and communication

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very pleased with the repair work and my car was completed ahead of the scheduled date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very pleased with the service. My vehicle estimate was provided a week ahead of schedule and my car was completed two weeks ahead of schedule all repairs were to my liking and I was kept abreast throughout the whole process.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated that people let me know what was happening w my car and would talk if I had a question.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber was able to get my car fixed before others could even look at it. I drove 600 m the next day pulling my little camper and the car never heated up and got me over 2 passes. I am very pleased so far.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

I was under the impression that my whole car was being painted.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was in the shop for almost 8 weeks. They continually ordered the wrong parts, broke parts, etc.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Outstanding service and fast.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

I don’t what was exactly fixed but my car is now useless and sitting in my parking space. It’s not safe to drive. I called back, left a voice note but never received a call back.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

Overall, Gerber did a good job. It wasn't on the level of excellence, but it was well above average. Attention to detail and getting the small things right go a long way. Unfortunately, Gerber seemed to have faltered a bit at the end, which lowers my recommendation rating from "Choose Gerber, hands down." to "Gerber's good. Just make sure you receive the vehicle to your standards and doubly ensure what was working when you dropped it off is still working before you leave the lot." Pros: - Solid communication throughout the process - Replaced our car battery for free (thank you, Gerber!) Cons: - 3-week promissory delay (understandable, given logistic constraints) - Would have been nice to get the car back in a cleaner condition (e.g. without dust residue) - The fuse for the Body Integrated Unit (BIU) burned out during our vehicles repair. Causing no interior lighting and lack of vehicle safety functionality. Despite accurately identifying the problem, after consulting a Subaru tech, the team lead balked at replacing a $0.45 cent fuse, instead preferring to schedule an appointment to replace the fuse. This situation makes me wonder what else Gerber may have overlooked in the repair of our vehicle.

Repair Quality - 5.0/5.0 -

In terms of quality, the repairs were top notch. Looking at the vehicle you'd never know it was in an accident. Kudos to the team lead and the technicians.

Customer Service - 5.0/5.0 -

The customer service of the team lead was very good overall.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Took a bit longer.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Given the circumstances with parts being hard to get, they got us in and out in a timely manner. Casey was a big help and very dedicated, I appreciate his hard work and everyone else’s hard work.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Air bag light is still on when they said that they had to buy a new harness to fix it. MyKey setting is on and has restrictions to my speed and volume limit

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great team, excellent customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great company

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0