Gerber Collision & Glass - Edmond/Nw 166th St.

4.9 (1,139reviews)
98%
3730 NW 166th St,  Edmond,  OK  73012
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Gerber Collision & Glass - Edmond/NW 166th St. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
I-Car
Mercedes-Benz Elite
Volvo
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Reviews (1,139)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication stood out as a major highlight, with customers appreciating regular Tuesday/Thursday text updates, daily progress notifications, and proactive outreach even during parts delays. Timeliness was another strength, with many vehicles completed ahead of schedule. Customers valued the transparency throughout the repair process and the staff going above and beyond. A few customers noted improvement areas including occasional parts-related delays extending repair timelines, isolated instances of incomplete repairs requiring return visits, and requests for slightly more frequent update intervals - all reflecting direct customer feedback rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"... finish, my side mirror was repaired quickly, with great attention to detail, and it looks like it was never damaged in the first place. Highly recommend!" Read more
"... was placed in the repair. Just like they promised, the vehicle was returned to me as if the damage never occurred." Read more
"... instead of being honest and reinstalling properly, they took a saw to the undercarriage of my car and lied about the solution. I will be contacting my attorney unless this is ..." Read more
"Outstanding repair and service! I can recommend without hesitation!"
"... customer service have always been exceptional, and weve consistently been satisfied with the quality of their work. We absolutely recommend this place! ⭐️⭐️⭐️⭐️⭐️" Read more
"The team did a great job! They got my car done quickly and with great care. They went above and beyond and exceeded expectations"
"Super fast. They gave us a timeline and was shocked when they called and said it was ready nearly two weeks! Great service."
"... They communicated with me every step of the way and completed the job a week ahead of the estimated time." Read more
"... took for the repairsfor the parts to come in and I was without a car for 1 month." Read more
"Not quite, the estimated completion date got pushed back a couple of times."
"... I dropped off my car to the time I picked it up, Gerber Collison was in constant communication with me every step of the way!" Read more
"... most helpful repair shops I have ever worked with. Their communication on the repair process is great even if the only change is minor, they still communicate that ..." Read more
"Very clear communication, I never felt in the dark when there were delays or uncertainty about the completion timeline"
"They kept me informed on the repair process. It was completed early . I was very impressed with their efficiency"
"Very well communicated and everything I was told stayed true throughout the whole process."

My Experience

I have called several times. No one answered. I left my name and phone but no one returned my call. Very disappointed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The experience was managed well and timely. Not 100% satisfied with the quality of the work. Gaps in spacing with the new hood are irregular and pinching headlight assembly.

Customer Service

Great communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Would absolutely recommend!! Timely, efficient, and communicate well. I live three hours away from where I had the accident and had to return home without my vehicle. They made the whole process so easy to navigate. Thank you!

Likely to Recommend

Repair Quality

Highly recommend! Efficient, communicative, understanding, and motivated to do the right thing for the customer. So grateful for this company!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so friendly and helpful. And my car was so clean when I got it back! Love that!

Likely to Recommend

Repair Quality

Customer Service

Great job! Very friendly staff, very helpful and easy to use. They even detailed my car!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The best experience I have had dealing with an auto repair company. Everything was smooth, exactly as told, and no surprises. I would highly, highly, recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They were fast and efficient. Kept me in the loop with every step and staying on schedule.

Customer Service

Very friendly both the front staff as well as Tyler who we dealt with during the time they had my car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service from start to finish. My estimator was amazing and the communication was fantastic also. I will definitely recommend Gerber collision to anyone that needs collision repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car is clean and so far, no issues noticed and all seems restored in very great condition! Thank you!

Likely to Recommend

Repair Quality

Unfortunately for me I had just purchased my vehicle in March and I was very careful to find one that had a no wreck, clean car fax. Now my vehicle value is diminished due to now showing an accident. That having been stated Gerber is the OKC Mercedes Certified Repair shop and it was a blessing having them do the work. The repairs that they provided. in my opinion, are as good as they could be. Unfortunately for me though I now have an expensive vehicle which now show an accident on the car fax.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They did a great job

My Experience

Great job, very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional…Tyler kept me informed

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I appreciated the updates and you made the whole stressful experience a lot easier

My Experience

Tyler and the young lady at the desk were very sweet, kind and helpful. I appreciated the continuous updates on the repair of my vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team went above and beyond on the repair of our vehicle. Job well done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will recommend to friends

Repair Quality

Very satisfied with the quality of work and the communication throughout the process

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

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