Caliber - Oklahoma City - North

4.9 (1,278reviews)
98%
12501 Pennsylvania Ave,  Oklahoma City,  OK  73120
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,278)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via text and phone calls throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than expected. Timeliness was a strong theme, as numerous customers noted their vehicles were completed ahead of the estimated date. The friendly, professional, and knowledgeable staff received high marks for making what can be a stressful experience smooth and stress-free. Several customers mentioned added touches such as vehicle cleaning and assistance with rental car returns as going above and beyond. A few customers noted minor concerns including residual dust inside vehicles after repairs, occasional delays, and isolated issues with missing or damaged components upon pickup, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"... well-informed throughout the entire repair process. The quality of the work exceeded my expectations, and I truly appreciate the excellent customer service." Read more
"Caliber Collison took excellent care of my vehicle. They explained the process to me and monitored the ..." Read more
"Very happy with the work done on my car. The speed and the quality of work was refreshing. I will be recommending your service to anyone who ..." Read more
"I couldn't tell my truck had been in an accident"
"... thrilled with the results. Its so wonderful when a team like the one at Caliber takes pride in their work and commits to a job well done." Read more
"Repair was made before expected."
"We are pleased with the work done on our vehicle. They delivered over a week ahead of time. Super happy with our experience at Caliber."
"... at communicating throughout the process. They also finished the repair 5 days earlier than expected despite the holidays." Read more
"They did a great job and turned my car around from a deer strike in 7 days. Amazing!"
"It was repaired 3 days before the promised date."
"Customer Service was 5 stars. They kept me informed on the status and process every step of the way."
"... Caliber Collision. The team was quick to respond, kept me informed throughout the process, and completed the repairs much faster than I expected. I really ..." Read more
"Wonderful consistent communication eliminated concern or confusion about the progress of repairs. The quality of the ..." Read more
"Caliber did a great job communicating the state of the repairs on the car and cut no corners."
"Caliber was excellent at communicating throughout the process. They also finished the repair 5 days earlier than ..." Read more

My Experience

Appreciate keeping in formed of process of repair. Reassuring that I had not been forgotten

My Experience

Good communication, friendly and efficient staff, frequent status updates, repairs were expertly done and they even allowed us to drop off our rental car at their location. Very pleased overall.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took a bit longer than stated but Calliber did a good job.

Likely to Recommend

Repair Quality

Customer Service

My car looked really nice after Caliber Collision repaired it.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great people, great job as usual!

My Experience

First shop passed my repair to another shop because 1st shop yukon is not rear shop. 2nd shop OKC had my truck 4 days still not contact, I had to chase after them. 1st shop didn't send my repair notes to 2nd shop so they said. 2nd shop even had to get mobile sub contractor to do repair. I called to complain to 1st shop, service advisor was to call back but never did. Called back to talk to manager, but he was no help, they don't follow customer repair progress. Was told repair completed, went to pickup my truck. When arrived my truck very dirty didn't look like repair were ever made. Hal at 2nd shop did have repair verified by service technicians, according to him. I had a very horrible customer experience. Lost my trust, lost my belief your company is a real repair company. I will not recommend your company to anyone and everyone i see will hear about your company horrible service and customer care, every rating will be negative 5.

My Experience

Lance was so helpful and made the experience fantastic. Everyone at Caliber was helpful and friendly. I would recommend the shop to everyone. Thank you again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very nice and they did a perfect job on my car. I will refer my friends and everyone I know to them .

Likely to Recommend

Repair Quality

Very good quality of work and communication throughout the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lance kept me informed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Caliber collision was very professional and quickly to pair of replacing the rearview mirror on my Ford flex and absolutely left my car, clean and sparkling. I was very pleased with the work that was done.

My Experience

My car looks as good as new and I’m very pleased!

My Experience

Half was very friendly and helpful he kept me updated every step of the way. He had originally told me it would probably be two weeks but he managed to get it done a day ahead of time I was so grateful as I had two different rental cars from the rental place and wasn't happy with either one of the vehicles. Hal gets 5 stars. 😊

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The vehicle was taken to expressway 6/22/26 location. At that time I told Kelly and Andrew about my bad experience at Macco, the vehicle was filthy inside and I was told the vehicle would be detailed. I received a call from Kelly and she informed me my vehicle would be moved to north location on 6/23/26 due to a power outage at Expressway location, the repair was not started till 6/24/26, The repair was done great and I picked up my vehicle 6/30/26 at the Expressway location. When I got the vehicle home I discovered the vehicle had some type of film on my hood and passenger windows and vehicle had dust on the surfaces still ( I covered my seats and trunk to prevent dirt on them). I called Expressway location they told me to call North since they did the repair. I called North and Hal said they dont detail to call the Expressway location. I called and spoke with Kelly and spoke with GM a d she sid I could make an appt for Expressway location or take it back to North location. I chose to go to Noth because I didn't know if the film was going to cause further damage. I met with GM at North location and he took vehicle back and removed the film and cleaned the windows and hood. I was disappointed in how the after repair issue was handled, Andrew was very helpful, and did Express to me that if I had issues to contact him. He was not their when the after repair issues came up.

My Experience

This is my second time taking my car to Caliber. Both times Caliber done a professional and timely job. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber did a great job communicating the state of the repairs on the car and cut no corners.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lance was great to work with. He got my car fixed quickly even after it was switched to him from another store. He also kept me in the loop on what was going on once repairs were started. James at the other store was awesome as well and he really took the time to explain what needed to be repaired and how they would do it. The only issue I had was it was hard to talk to someone at the store. I kept getting switched around to different people at a call center when they said they were putting me through to the store, and I almost went elsewhere because of that.

My Experience

I was impressed with how staff kept me in the loop daily on the repairs and did their best to make things simple and easy from my end. There was one outstanding issue I was concerned about and Hal reassured me if anything came up related to the work done Then to reach out and he would do his best to address it. I was really pleased with everything. Thank you!

My Experience

Customer Service was 5 stars. They kept me informed on the status and process every step of the way.

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