Gerber Collision & Glass - Palm Bay
In operation 85 years, 11 years at this location.
Gerber Collision & Glass - Palm Bay offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Service was quick, we'll explained, great communication and repair looked great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, clear, got damage fixed earlier than expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job with my car and great people working there.
Customer Service - 5.0/5.0 -
Both your receptionist and Francisco were very kind and patient and amazing people
My Experience - 5.0/5.0 -
Mr Francisco Grullon exhibits a very positive customer-service attitude, professionalism, and know-how skills. His responsiveness, particularly the effectiveness liaising with the insurance company, made this stressful situation more manageable and less burdensome for me. In addition, I commend the front desk young lady for her multitasking abilities, dedication, and efficient effort to schedule me properly. Also, the shop did a great job at making my car look like nothing had happened to it; and so far the car appears to be functioning properly. I also love the text messages that included a link for me to see the status and progress of the job.
My Experience - 5.0/5.0 -
Chris and Jennifer are absolutely wonderful and are extremely customer service oriented. It’s been a pleasure working with everyone there! This is my third time there and everytime to top quality care! They are timely and provide great quality work.
My Experience - 5.0/5.0 -
Everybody was very nice and polite and helpful and my car looked absolutely wonderful. They did such a good job.
My Experience - 5.0/5.0 -
They were very clear in their communication with constant updates, very cordial with the client. Very good work with my car, sharp.
Likely to Recommend - 5.0/5.0 -
They professionalism is showing in the way that they treat the people.
Repair Quality - 4.5/5.0 -
I’m so satisfied with the results of the work that they did on my car 🤗
Customer Service - 4.5/5.0 -
I’m so satisfied with the results of the work that they did on my car 🤗
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber Collision & glass are very proficient from start through finish and kept me informed via texts the whole time my truck was in their shop. .Starting with the receptionist to the Estimator and the final inspection it was flawless and completed 7 hrs.earlier than expected. They offer rental cars if needed waiting for you so you don’t wait for hours to have one delivered or transferred elsewhere.i give them an A +
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for fixing the damage to my car. It looks amazing! I want to give a special thanks to Mr. Francisco Grullon for his kindness and the respectful, caring way he treated me. His service made the whole experience much easie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
More communication/updates especially when employees say that I shouldn’t pay attention to the text messages I would get.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10. Very good people to deal with. Only have 1 small dent in area that was repaired.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks excellent
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
My Experience - 0.0/5.0 -
Poor communication. A lot of delay in getting the correct parts. At pick up, the car hadn’t been checked completely, so they never picked up on the faulty suspension message that shows up. Because part of their process to make sure that the car was ready after all repairs was to just drive the car inside their parking lot. Extremely disappointed by the lack of professionalism, will never come back to this branch again
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Poor communication. A lot of avoidable delays in acquiring the right replacement parts. Of the six weeks the car was in the shop, three weeks was purely waiting for the right parts to come. They’d order some parts and realize only some of the parts were correct. And this process would repeat a few times. On pick up day, communication was especially horrible. Told the insurance that the car won’t be ready, but told me the car will be. Even on the day of pick up, no one called me to let me know updates from the shop. I had to go personally to the shop because I wasn’t getting answers on the phone. Even then they said, 20 min more. After more than the double the time, the car was bought out to the front. They clearly hadn’t done all their necessary checks because once I drove the car out to the road, alert message came in the car saying “faulty suspension, needs servicing”. This should have been picked up if they had tested the car properly prior to clearing for pick up . Will never use this unprofessional location again
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
I received a phone call telling me my vehicle had a quality check, everything was good, when I arrived to pick up my vehicle I noticed a couple issues, Paint had bubbles and exhaust tip was still bent from the accident, I brought this to the service managers attention and it was corrected. My understanding of a quality check is just that a once over by the service manager to make sure the work completed is correctly done. This was not done in this situation. Not sure how this was missed by the service manager as it was noticeable.