Gerber Collision & Glass - Parkville (Md)
In operation 85 years.
Gerber Collision & Glass - Parkville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Super simple and extremely convenient. Will use them for any future repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such an easy experience. Everything was done from my phone which made life very simple.
Customer Service - 5.0/5.0 -
Very easy. They were conveniently located and very great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes thank you very much Miss Melissa and the rest of the crew everything was done sufficient thank you wonderful job on my truck truck looks very new and good thank you very much have a good one
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were wonderful and the up update was very informative!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate your patience in assisting with a second loss, providing input, suggestions and useful updates along the way. Any and everyone I spoke with knew my progress and requests. Got a new customer for any and all future repair needs! My car looks GREAT!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I had to wait two weeks for the glass to arrive. Supply chain problem. Thank heavens I had another car I could use in the interim. Other than that, the service was very good.
Customer Service - 4.0/5.0 -
Very good. Knowledgeable.
My Experience - 5.0/5.0 -
I was made aware of every step in when my car would be ready. The staff was very nice when I call or in person.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied with the work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They completed the repair several days earlier than their original estimate.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Overall, I am very pleased with the look of the repairs in a shorter time than estimate. However, there is a new problem. When I received my car back the keyless remote was not working right. I could not unlock the doors by touching the handle or lock the doors without using the remote. Also, the dashboard has a warning “Keyless Access System Problem”. I have to take my car back to shop for them to fix this problem.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The repairs done from the accident were completed and a scratch that wasn’t from the accident was taken care of as well. My car was cleaned and washed before returned to me. Communication was top tier! Will be recommending this place in the future!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Baltimore team was great and worked around my schedule. The truck looks great…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was good and got car back on time.
My Experience - 5.0/5.0 -
Car looks great. Great service and communication!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was very good. The Customer Service left a lot to be desired.i was not informed by the company that a supplemental order was approved that would result in my car being worked on for an extra week. In the 3 weeks it took to repair the front fender I received only one call although I asked for and was told I would get regular updates. I had to call this office myself even though I was told they would call me. My week and a half repair took three weeks. I understand that the supply chain is not very efficient right now. I do think it was the companies responsibility to call me and let me know what was going on with my car and why it was delayed. If I had not called them I would never have known what was going on. so although the repair was done very well, I would not return this business again. I have talked to other friends who have had repairs done on their car, so much worse than mine , who did not have to wait three weeks.