Gerber Collision & Glass - Pekin
In operation 85 years, 12 years at this location.
Gerber Collision & Glass - Pekin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Repairs were great just wish it didn't take as long
Customer Service - 5.0/5.0
Returned Clean
My Experience - 3.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Staff was very friendly. Several parts were replaced with junk yard parts though. Not too concerned with non working parts (front fender, fender liner, etc), but working parts concerned me (headlight and a/c condenser). First a/c condenser didn't even work, so they had to get another. Junkyard parts weren't taken off of my car but were replaced with them. Who knows how long they will work.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The truck repair looks really good
Customer Service - 3.5/5.0 -
We seemed to get somewhat of a run around this time. The truck was there way too long for no more than needed done.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was still some damage on the black vertices pieces two on each door. I have asked them to repair those pieces. That was not Gerber's fault I thought I had told him to take pictures of those.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When the fender was put on my vehicle and plugged into the lights, no one checked to see if the lights were actually working and they gave me back my truck the lights on the left front fender were not working. So now I have to go back next week to get
Likely to Recommend - 3.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
I have already talked with the Bourbonnais store manager Doug about this, but there are a number of issues with the repairs on my vehicle. Smudges on multiple surfaces, my sunroof squealing open and closed, noticeable/excessive use of glue, etc etc.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Currently in talks with rhe market manager to get things sorted out. Very displeased as of right now. I have made this clear, so idk why I keep getting these texts to share my opinion.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service! Great people! They kept me updated at each step of my repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There is blue paint on my black bumper. The seams are not flush.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
You can see dents and paint blemishes on the bumper.
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
☆☆☆☆☆ Easy to schedule an appointment for repair work, then kept informed, via text, of progress on the repairs from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The repair took significantly longer than originally anticipated and now my car no longer honks when I lock the doors
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Repairs were excellent and they kept me in the loop with the progress of the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kari and David and everyone was extremely helpful and friendly and knowledgeable and kept me updated on everything all the way until it was completely done and I am extremely happy with the work and it looks absolutely amazing and great thank you so much for all the great exceptional work and great communication and support for the whole job you treated me like family and I highly recommend anyone to you thank you so much for the wonderful job and.treating me like family everyone
Likely to Recommend - 5.0/5.0 -
100% all the way around
Repair Quality - 5.0/5.0 -
Excellent work very wonderful to have work done and treat you like family and are absolutely the best at the work they do and always keep you updated on the status of your vehicle and when it's completely finished looks like there was never any damage and very courteous and outstanding 100%
Customer Service - 5.0/5.0 -
Easy going treat you like family funny and joke around and laid back and wonderful every single one of them
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used this shop in the past and they do the best work
Repair Quality - 5.0/5.0 -
Can’t even tell where the branch hit my car!
Customer Service - 5.0/5.0 -
They were nice and quick