Gerber Collision & Glass - Pensacola
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Pensacola offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I’m missing a green book bag that was in my back seat with USCCA with a American flag patch on it and my pink laptop was in it please return my stuff
My Experience - 5.0/5.0 -
More notice to pick up vehicle. I was called about noon to pick up my vehicle by closing to avoid paying for the rental for additional days. . I should be afforded at least 24 hours. Someone had to know the day before that my car would be ready the next day.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and professional. Gave me all the information I needed.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This was my first time taking my car for collision repair. While I’m not skilled in this area, I don’t know how it took 14 business days to repair the front corner of my car. I figured with 14 days, that meant you were super busy and had cars in line in front of me. So I asked to pick up my car and bring it back a week later when you’d be ready for it. But I was told the front bumper was already stripped hours after I dropped it off. I wonder if your in house procedures are the best if it actually takes almost 3 full weeks for a repair. I was told the car would be ready on Wednesday, Aug 12. When I called Wednesday to see what time I could pick up the car, I was told it’s not ready. Come on Thursday. I had another dent in the car from a different collision and I asked for a quote on that. I never got that. But I can’t go through 3 weeks without a car again. So I’m going to let that go. The work in the car looks great. Thank you for that.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
I felt like 14 business days was too long for this. Just let the customer know when you're ready for the car. Don't keep it for so long just sitting there.
Customer Service - 3.5/5.0 -
Fine, mostly. My wife came up to pick up the car and commented that a guy in the office was a little snarky to her because she didn't know where to park. It was her first time there. I was told my car would be ready by Wed Aug 12. When I called to let them know I was coming to pick up the car, I was told it wouldn't be ready until the next day. What if i had showed up? A phone call would have been nice.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was great. Work on rear bumper superb. Matched the paint perfectly. Very satisfied with work that was done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jennifer and Jon Dawson were absolutely fantastic. I was in a difficult situation with a pay out of pocket situation. They were so kind and understanding. They worked hard to get my car finished in the allotted time so I didn't have to deal with the difficult people anymore. I would recommend Gerber to anyone and everyone! Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jon Dawson and Jennifer were absolutely fantastic. I was in a difficult situation and they worked hard to get my car done on time so I could move on. They were great at communicating! I'd definitely recommend Gerber Collision!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I was pleased
Customer Service - 4.5/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything as far as service goes, and the people I dealt with was perfect
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was treated with respect and they did an excellent job! Kept me informed along the way. They get a 10 from me!