Gerber Collision & Glass - Pensacola/Pine Forest R

4.9 (209reviews)
96%
6807 Pine Forest Rd,  Pensacola,  FL  32526
See Photos
Online Estimate
Book Appointment

In operation 85 years.

Gerber Collision & Glass - Pensacola/Pine Forest Rd. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (209)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, showroom-quality, and exceeding expectations. Many highlighted that vehicles were returned cleaner than when dropped off, often fully detailed inside and out. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed earlier than promised. A few customers pointed out areas for improvement, including occasional parts delays affecting completion dates, isolated instances of unprofessional staff behavior, and minor repair oversights such as missed touch-ups or loose components. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... through both phone calls and text messaging. The work completed was flawless and we were so pleased by the quality. They also guarantee the work for a long as you own ..." Read more
"... am extremely dissatisfied with my experience. The repair services were not performed as promised, and the quality fell far below the standards the company claims to uphold. In addition, ..." Read more
"... delightful, they treated me as if I was family! The body work they do is exceptional and they work very efficiently. Thanks for cleaning the car as well, just overall ..." Read more
"... efficient and friendly. Communication was excellent. The workmanship is outstanding. This company even went the extra mile and cleaned my car inside and out!" Read more
"... repair was done very decent, but I have noticed that some left metal shaving on the inner trunk seem and it has started to rust my paint away. Im not to happy with that" Read more
"Our vehicle was ready earlier than expected, which was especially exciting since it was during the busy holiday season."
"... leery at first but once Ive seen how efficient and had my truck done a week earlier than they thought it would be job well done my truck looks wonderful. I was very ..." Read more
"Was ready a full week before promised!!"
"... up-to-date on the progress of my repairs. I actually was able to receive my vehicle a couple of days early, which was a big help. All repairs were done completely and satisfactory." Read more
"It took a couple more weeks to finish, but it was a very big job so understandable"
"Excellent service! The communication was so very helpful, the text updates are great and the staff was so delightful, they treated me ..." Read more
"They were friendly and communicated regularly to update the status of the job being completed."
"They always kept me informed as to what was going on with my truck. I felt very comfortable and knowing and seeing on ..." Read more
"The staff at Gerber were very professional and communicated on a regular basis to keep me up-to-date on the progress of my repairs. I actually was able to receive my ..." Read more
"... standards the company claims to uphold. In addition, the customer service was very poor—staff were unhelpful, unprofessional, and did not address my concerns appropriately. Overall, ..." Read more

Likely to Recommend

Repair Quality

Super workmanship and customer service

Customer Service

It’s top notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good work, love to paint.

Customer Service

Very knowledgeable, take care of you right away. No, waiting.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank the staff for their hard work in getting my truck repaired ahead of time. Again, thank you for a job well done.

My Experience

Great communication! Fast turn around time actually had vehicle ready a week earlier than expected! Very professional Thank you

Likely to Recommend

Repair Quality

Excellent experience with Gerber Collision & Glass! They did an amazing job repairing my car, and it looks great. The staff was professional, friendly, and kept me informed throughout the process. I’m very happy with the quality of the repairs and would definitely recommend Gerber Collision to anyone needing body work! Thank you to all at Gerber Collision who brought my car home to me!! ❤️

Customer Service

Excellent experience with Gerber Collision & Glass! They did an amazing job repairing my car, and it looks great. The staff was professional, friendly, and kept me informed throughout the process. I’m very happy with the quality of the repairs and would definitely recommend Gerber Collision to anyone needing body work! Thank you to all at Gerber Collision who brought my car home to me!! ❤️

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everyone friendly, professional and kept me updated

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They all did an exceptional job from, the time when we first drove up till we picked up the car. It all looks great... very talented repair shop!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were so friendly and kept me up to date

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you for the skilled work, coordination with my ins company and frequent updates. And thank you for getting the work done in time for an important long trip I need to take. Lisa and the team was fabulous

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All was 10 out of 10

Likely to Recommend

Repair Quality

Everything was fine

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very good job I totally recommend.

Customer Service

Very good

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was done very decent, but I have noticed that some left metal shaving on the inner trunk seem and it has started to rust my paint away. Im not to happy with that

Customer Service

They were transparent with everything going on and when they needed more time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Extremely satisfied with the professionalism and personal-all was completely to satisfaction-Hats off to Lisa and Misty-recommend to all 😉

1 - 20 of 209

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Pensacola  |  32526