Gerber Collision & Glass - Redding/Crossroads Dr.

4.9 (493reviews)
99%
3045 Crossroads Dr,  Redding,  CA  96003
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Redding/Crossroads Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (493)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, with many highlighting thorough, high-quality repairs that left vehicles looking brand new. The team received strong recognition for proactive and transparent communication, including text updates, phone calls, and an online tracking portal. Timeliness was frequently commended, with numerous customers noting repairs completed ahead of schedule. Complimentary interior and exterior detailing was a recurring pleasant surprise. A few customers noted minor concerns such as swirl marks in paint, delayed completion dates, and one instance of post-repair vehicle issues, reflecting areas customers felt could be refined further.
AI-Generated from reviews written in the last 12 months
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"... was top notch from everyone I interacted with, and the work was above and beyond what I expected. My car was spotlessly cleaned on top of all the ..." Read more
"The repair was perfect. Looks exactly like the damage never happened. Beautiful work."
"Super friendly staff, great communication and professional workmanship. Will recommend Gerber collision and glass to anyone ..." Read more
"... it in on the scheduled date since I was sick but they got it all looking brand new even did courtesy buffing on spots that werent involved in the accident. Hopefully ..." Read more
"... schedule and they even washed the whole car for me! They did a perfect job and because they had multiple sources for parts it wound up costing me less than other ..." Read more
"Finished the job early with excellent results!"
"Once the vehicle damage was fully inspected I was given a date for pickup and it was done by that time."
"... friendly. They did a great job on the repair and completed it earlier, which helped me out with my situation. Saying it again, they are all awesome." Read more
"Wasnt finished on time needs to go back to have trim adjusted"
"6 out of 10 due to time and incompletion as well as outside door trim coming off"
"... the regular updates on the status of my car. They communicated proactively about delays and next steps. I really felt informed and involved throughout the ..." Read more
"... to an update system that showed the progress, and they also called me a couple times during that to go over things and make sure I was up to speed on the progress." Read more
"... being updated constantly, very good communication. Having the ability to get the text message notifications and see all the updates was great." Read more
"Many texts to keep me apprised of repairs, along with actual phone calls."
"... Collision did an exceptional job on the repairs and had excellent communication with us throughout the whole process. You are lucky to have them on your team." Read more

My Experience

Communication was exceptional. They called and texted every day with updates. Everyone was extremely friendly and accommodating. I picked up my vehicle it looked amazing not just the repaired part but completely detailed. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks brand new

Customer Service

The people were nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They went above and beyond

Customer Service

Fast and efficient!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was helpful, knowledgeable, and very welcoming. Updates were provided.

Likely to Recommend

Repair Quality

Repairs were done well. The contact with customers was outstanding.

Customer Service

Very helpful and knowledgeable. .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely recommend

Repair Quality

Staff very friendly and accommodating.

Customer Service

Great customer service, friendly staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really appreciated the updates along the whole process. Very friendly and personable people I dealt with, thank you. Oh and the car looks great, lol

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a great job in a very short time. I’m very happy and pleased. Yeah that was nice of them to clean and detail the car. Also very much appreciated.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The outside of my car looks brand new. The inside is as clean as it was when I purchased it. The office is very professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Krystal and her team are always super friendly and helpful. We love bringing our vehicle repairs to them because we know it will get completed quickly and looks great every time!

Likely to Recommend

Repair Quality

Always a satisfied customer!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very quick repairs, got frequent updates, spoke with multiple staff members that were always very friendly and really appreciated how clean the car was when we got it back!

Repair Quality

So far car looks great, runs great and haven't seen any concerns.

Customer Service

Always friendly staff and appreciated the frequent updates on the timeline.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Since I got the work done on my car I’ve already recommended it. If anyone I know has to get repairs I will 100% tell them about my amazing experience. Couldn’t be more grateful.

Repair Quality

The repair was perfect. Looks exactly like the damage never happened. Beautiful work.

Customer Service

I had the absolute most wonderful experience. Everyone was so kind and truly went above and beyond to help me. I’ve never had such a positive experience with a business before. I just couldn’t be more grateful. I recommend this place to everyone I speak to. Every staff member I came in contact with was like dealing with an old friend. Thanks so much for this experience.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good work. Done within a week.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good communication!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They made me very comfortable. Good customer service

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