Gerber Collision & Glass - Richmond (Ky)
In operation 85 years.
Gerber Collision & Glass - Richmond offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was wonderful every step of the way. The team was so kind and helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes, I have already referred folks to Gerber!
Repair Quality - 5.0/5.0 -
Great people & great work!
Customer Service - 5.0/5.0 -
Super receptive to customers & their needs!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
excellent work and great staff
Repair Quality - 5.0/5.0 -
great team very professional
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I enjoyed getting the feedback about my vehicle. However, the estimated completion date would always say on Wednesday at 4 pm ish. It changed every week. That just became very annoying.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
I do not enjoy be lied too. I have in writing that you agreed to cover a few days of my rental car. I’ve yet to receive payment or a reply concerning it.
Customer Service - 2.5/5.0 -
I do not enjoy be lied too. I have in writing that you agreed to cover a few days of my rental car. I’ve yet to receive payment or a reply concerning it.
Returned Clean
My Experience - 5.0/5.0 -
Thank you to the entire crew for top notch service and getting my vehicle repaired in supreme condition. Well done to the courtesy and timely updates. To the front office staff and Scotty. Thank you and appreciate the job well done.
Likely to Recommend - 5.0/5.0 -
Would be my first recommendation to anyone.
Repair Quality - 5.0/5.0 -
Superb service and courtesy on every level for my car being repaired. Updates were very helpful as to the continued status of the entire repairs made. Very much appreciated the condition my car was returned in. Thanks to Scotty and being professional and along with the rest of the front staff that I interacted with. Everything was made very easy. Would recommend this to anyone in need of repairs. Than you.
Customer Service - 5.0/5.0 -
2nd to none I've ever dealt with. Thanks.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and friendly staff
Customer Service - 5.0/5.0 -
Professional and friendly staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took over two weeks longer than I was told and instead of contacting me they broke into the bed of my truck. It was secured by an aluminum bed cover and the tailgate was secured not to open with screws and straps. I was lied to several times about why and how they broke in to my truck bed. I really didn't get an apology and there was no option to make it right with me. I asked for my $500 deductible to be paid to make up for my inconvenience and stress of having my truck broken in to. VERY VERY DISAPPOINTED AND WOULDN'T RECOMMEND THEM TO ANYONE.
My Experience - 5.0/5.0 -
Yes. I was very impressed with the outcome of the job Gerber collision had done. Thank you very much and look forward to future business.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They provided quality care on the repair of my car.
Customer Service - 5.0/5.0 -
They provided excellent customer service.