Gerber Collision & Glass - River Falls

4.9 (498reviews)
97%
883 Wi-65,  River Falls,  WI  54022

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - River Falls offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (498)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The repair work, including paint jobs and body work, was frequently described as excellent and flawless. Communication was a standout strength, with customers appreciating regular text and phone updates, often twice weekly, keeping them informed throughout the process. Many vehicles were completed ahead of schedule, which customers found impressive and convenient. Additional touches such as interior vacuuming, exterior washing, and after-hours drop-off and pick-up options were highlighted as exceeding expectations. A few customers noted delays or inconsistent communication as areas for improvement, and isolated concerns about non-OEM parts and vehicle issues upon return were mentioned. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop.
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"Very professional The vehicle looks brand new! Excellent workmanship"
"This was a great company to do business with. Very friendly, courteous and knowledgeable staff. My car was done ahead of schedule and looked great ..." Read more
"Gerber offers top-notch customer service and workmanship. We will always recommend the RF location to anyone ..." Read more
"Everyone at Gerber was friendly, accommodating and explained everything to me. They completed my vehicle faster than expected and ..." Read more
"The crew ran the car into a tool box and dented the hood. It was to be repaired for a rear end collision. After ..." Read more
"Only took one week!"
"... initially 2 weeks but was modified to about 25 days. The job was completed 3 or 4 days early." Read more
"Everything was done the way it should have been, and was completed before the estimated completion date!"
"Was completed several days before the original date of expected completion"
"The ready date was pushed out a few times"
"... even detailed the inside! Professionals all the way keeping me in the loop by text. I wouldnt go any where else. 2010." Read more
"Communication was very good"
"Highly recommend! Quality work, great communication and done in less time than they expected. Thank you!"
"Best communication bar none."
"... parts or getting them. Blame said to be distributor. Unclear on the finish date until last 12 hours. Staff was kind and answered questions when asked." Read more

My Experience

They did a good job, looks great 👍

Likely to Recommend

Great company

Repair Quality

Your company did a great job. And it looks good. Thank you

Customer Service

Your company did a great job. And it looks good. Thank you

Returned Clean

My Experience

The staff were so helpful, efficient and flexible in accommodating my schedule. And the car looks great!

Likely to Recommend

I have already told everyone how great the service was.

Repair Quality

They were so professional and flexible in adapting to my schedule. They made all the arrangements for a loaner car. They were thorough in making sure they found all damage to my car, whether visible or unseen beneath the surface, and they kept me informed every step toward full repair.

Customer Service

It was perfect.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Exceeded expectations!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service was excellent. I do Have a small concern about an area of work. I will call the shop to have them look at it.

Customer Service

My Experience

Everybody is so nice, from the initial phone call to the final showing of the car. Thank you, the car looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

the communication process was excellent. I have a 26-year-old 4-runner and I was concerned that the aftermarket parts (the only ones available) would not be of sufficient quality. There were a couple of extra holes made for fender flares which my 4-Runner didn't come with, but the finished job was done well and ahead of schedule. The coordination with Enterprise car rental just made things that much easier. Thanks

Likely to Recommend

Repair Quality

I have one concern and it involves the light that I had changed after I had hit the dear and was changed then after I picked my vehicle up. I assume the vehicle had two working headlights when I picked up the finished 4-Runner, but when I drove the truck at night, the same driver's side low beam was out again. I replaced the hi/lo beam on Sunday, which means three bulbs in not that many miles. I had also replaced the turn signal bulb when I had hit the deer and, if I am not mistaken, you guys repaired the turn signal housing while you had it as well. The truck looks very good and your service was friendly and professional. The headlights are all working, but I am worried that there may be a broken wire on the side where I hit the deer that was not visible to the naked eye.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Was kept in the loop about the status of the car, couldn’t ask for more

Likely to Recommend

Repair Quality

Did great work, kept me in the loop of the repair progress. I couldn’t ask for more

Customer Service

Returned Clean

My Experience

Friendly helpful staff, timely well done work on my vehicle with accurate quotes and the repair less than anticipated. Great experience!

Likely to Recommend

Repair Quality

Great service! Friendly, knowledgeable staff

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone at Gerber was friendly, accommodating and explained everything to me. They completed my vehicle faster than expected and it looked great. They even took care of my bike rack for me! I would definitely use them again

Customer Service

Everyone was great!

Returned Clean

Likely to Recommend

Will pass it on

Repair Quality

I am very satisfied with the repair.I will pass your good work on to people that need repairs. Thanks again.

Customer Service

Very helpful and eager to please.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Everything was handled quickly and professionally! Will definitely use them again if the need arises.

Customer Service

Everyone was very friendly and professional.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Keep us very informed through the whole process and my Jeep was returned incredibly clean!

Customer Service

Constant contact