Caliber - River Falls

4.9 (276reviews)
97%
151 Wi-35,  River Falls,  WI  54022
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (276)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The complimentary interior and exterior detailing was a recurring highlight, frequently described as an unexpected and delightful bonus. Communication was widely celebrated, with customers appreciating regular text updates and proactive outreach throughout the repair process. Staff professionalism, friendliness, and helpfulness were frequently mentioned as standout qualities. Timeliness was also commended, with several customers noting repairs were completed ahead of schedule. A few customers noted areas for improvement directly in their feedback, including desires for more proactive and detailed communication during delays, clearer expectations around scheduling, and more realistic repair timelines when unforeseen circumstances arise.
AI-Generated from reviews written in the last 12 months
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"Actually 15 out of 10., I've never been more impressed with the quality of the people I've interacted with at any other auto ..." Read more
"... work being done, and kept me updated along the way. The repair quality exceeded my expectations—my car looks fantastic, and youd never know there had been ..." Read more
"... they cleaned the interior as well! It was spotless. Caliber Collision far exceeded my expectations. I would recommend them to anyone that needs collision ..." Read more
"They did a phenomenal job with the repair and had great communication. They cleaned the entire car ..." Read more
"Car looks great. They went above and beyond what was expected. Detailed inside and out, car looks like new."
"... when I picked up my car. The team is super friendly, service is extremely fast, and my car looks brand new. I selfishly hope to never have to return, but if ..." Read more
"Your whole team is great! I got my car within a week. The fastest service I have ever experienced. The work was stunning and ..." Read more
"almost double the time at estimate - was told 8-10 days and it took 3 weeks"
"The estimated time was off by over a week and my SUV still is not completed. I need to return it for one ..." Read more
"Day early then estimated"
"They could give a master class in effective communication, no joke. One of the things that stood out most. ..." Read more
"... day I dropped my car off to the day I picked it up. They updated me every 48-72 hours with progress on the repairs. When I dropped off my car they had ..." Read more
"They did a phenomenal job with the repair and had great communication. They cleaned the entire car inside and out before I picked up. Would definitely ..." Read more
"... delivered! Quality service from start to finish. I was pleased with text updates as well. I didnt have to wonder if my vehicle was just sitting or ..." Read more
"It was not only later, the communications were sporadic and conflicting from the automated system contrasting with the on-site ..." Read more

My Experience

They do a great job. I take all my vehicles there Ashley is great and Dennis and Ryan are top notch. Tex does an amazing job painting.

My Experience

Truck looked great

Likely to Recommend

Repair Quality

Customer Service

great job and communication on the status of my truck

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When i caller they were able to get my car there right away and fixed it with in a couple of days. They do great work and are very fast

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was extremely helpful and informative!

Customer Service

Everyone was extremely helpful and informative!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

the repairs were completed incredibly quickly. I really appreciate the great service and efficiency. I would definitely recommend them to anyone needing car repairs!

Customer Service

I had such a great experience here! Everyone was so courteous, friendly, and professional. They kept the process easy and stress-free.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I found the whole environment to be professional and honest. Dennis took the time to prepare an accurate estimate and the shop professionals did a very good and timely job. Thank you Caliber Auto Body I would definitely use your services again. Duane

My Experience

Paint looks great. The detailing looks great. Staff was nice and helpful.

Likely to Recommend

Repair Quality

Everything went well; friendly staff good service. Paint looked good. Detail looked good. Parts fit well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful job!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely courteous staff. Repairs were perfect and done in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Great people, perfect work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and personal.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Done well, done fast and great people. MUCH better service than the other autobody shop

My Experience

It's great to have such an excellent body shop locally in River Falls. I really liked the people there! The service was also fast and reasonable. I definitely would recommend Caliber Collison.

My Experience

Even detailed inside

My Experience

The car looks great. I appreciated the text updates.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing communication, people are super friendly and helpful, my car looks amazing, and very pleased with how clean my car was when I got it back. All around great experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job very well done! And greatly appreciated! The customer experience from dropping my car off and the text updates was amazing! Very clear communication on what to expect completely matched the experience. Not only were the repairs done (that look awesome!!) but my car looked better BOTH inside and out than when I dropped it off. The attention to detail and that my car even RUNS better are truly noted and greatly appreciated! I’d recommend Caliber !!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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