Caliber - River Falls

4.9 (245reviews)
96%
151 Wi-35,  River Falls,  WI  54022

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (245)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The complimentary interior and exterior detailing was a frequent highlight, described as an unexpected and delightful bonus. Communication was widely celebrated, with customers appreciating regular text and phone updates that kept them informed throughout the repair process. Staff were repeatedly commended for their professionalism, friendliness, and helpfulness. Several customers noted repairs were completed ahead of schedule. A few customers, based on their own comments, pointed to areas for improvement including more proactive and detailed communication during delays, realistic repair timelines, and clearer guidance on outstanding balances before pickup. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"Actually 15 out of 10., I've never been more impressed with the quality of the people I've interacted with ..." Read more
"... work being done, and kept me updated along the way. The repair quality exceeded my expectations—my car looks fantastic, and youd never know there had been any damage. They ..." Read more
"... service was amazing! I received my car within a week. The repair and paint was stunning. Your customer service was unimaginable and to top it off my car was professionally cleaned. ..." Read more
"... they cleaned the interior as well! It was spotless. Caliber Collision far exceeded my expectations. I would recommend them to anyone that needs collision ..." Read more
"Car looks great. They went above and beyond what was expected. Detailed inside and out, car looks like new."
"They could give a master class in effective communication, no joke. One of the things that stood out most. ..." Read more
"... day I dropped my car off to the day I picked it up. They updated me every 48-72 hours with progress on the repairs. When I dropped off my car they had scheduled a rental ..." Read more
"They did a phenomenal job with the repair and had great communication. They cleaned the entire car inside and out before I picked up. Would definitely go to them again"
"... with negative and end with positives. Negatives: Lack of consistent communication. Multiple delays. Positives: Owned the several mistakes they made which ..." Read more
"Great communication, provided several updates through process. Great surprise to have the car detailed as well"

My Experience

Likely to Recommend

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Customer Service

Returned Clean

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Returned Clean

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Repair Quality

The car looks great!

Customer Service

Great communication throughout the process.

Returned Clean

My Experience

10/10 kept me informed the entire time and got it done quick.

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Returned Clean

My Experience

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Returned Clean

My Experience

My Experience

Completely satisfied, everything went well.

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Customer Service

My Experience

everything went great. good communication and car looks great!

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Repair Quality

Customer Service

Returned Clean

My Experience

Thank you! Great customer service and excellent results!

My Experience

Start to finish Caliber made the process easy with quality work.

Likely to Recommend

Repair Quality

The crew at Caliber delivered! Quality service from start to finish. I was pleased with text updates as well. I didn’t have to wonder if my vehicle was just sitting or if it was actually being worked on.

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Returned Clean

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Staff in RF are the best

Repair Quality

So far so good

Customer Service

I didn't know I got a detail after repairs and my car was not in the best shape after moving so I really really appreciate them not judging me after a rough couple of months or meant a lot to me.

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Returned Clean

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The detailing was a cherry on top of a job well done. Dennis was great about providing details and answering questions. Everyone I worked with was friendly and professional. Highly satisfied with the whole experience.

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Repair Quality

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Returned Clean

My Experience

I was appreciative of the work done on my car. Dennis was so helpful explaining and giving me a quote to fix my car. The work was finished in a timely manner and my car looks great. Ashley was kind and helped my arrange for a rental. I will use this repair shop again if necessary. I rate this a 10

Likely to Recommend

If I asked, I would give you a recommendation, but it doesn’t happen very often.

Repair Quality

I am very sat With the service, the turnaround time and everything about the repair except for one small detail. One of the windows has a small malfunction in it. I will come in and demonstrate it when I get back from my son‘s wedding in San Diego.

Customer Service

Returned Clean

My Experience

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Customer Service

My Experience

Great job by all

My Experience

Fast friendly service repairs look like a new vehicle.

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Customer Service