Gerber Collision & Glass - River Falls

My Experience - 5.0/5.0 -

Excellent work very professional, nice job

Likely to Recommend - 5.0/5.0 -

Looking Great

Repair Quality - 5.0/5.0 -

Clean and Great

Customer Service - 5.0/5.0 -

Professional andnice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Loved that not only the dent in my car was fixed but they detailed pretty much the entire inside as well!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

It was a very good experience.

Repair Quality - 5.0/5.0 -

Your peoples even cleaned my vehicle wheels carpet the works. Thanks for making it look good again.

Customer Service - 5.0/5.0 -

Great people to work with.

Returned Clean

My Experience - 5.0/5.0 -

Andy at Gerber is the BEST! If he tells you something is going to get done he will move heaven and earth to make sure it gets done! He should definitely be the face of the River Falls location. My family goes there religiously for all issues big or small We count on Andy to be there as he has never failed us. My Porsche has never looked better! Thank you to the team at Gerber and again thank you Andy you are greatly appreciated and I hope your value is appreciated by the new owners just like Scott appreciated you.

My Experience - 5.0/5.0 -

Andy and the team were great to work with. The text updates were very helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Overall the experience was pleasant. The repair looks great. There were issues with getting a grill from your suppliers multiple times, so the repair had to be completed in 2 phases, obviously not Gerbers fault. Your customer service team explained the situation thoroughly and thoughtfully. I could see how some customers could be upset, but the professional way the Team handled the issue was perfect. Keep them and pay them what they are worth!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I understand this business is new-ish to River Falls so I'm hoping all falls into place. I loved the service from the original owners!

Repair Quality - 3.5/5.0 -

Work done to date was excellent. Still waiting for a piece to come in to finish the repair. Communication was fragmented.

Customer Service - 2.5/5.0 -

Promised call backs & would receive a text message 2 days later. The direct communication was always courteous.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service

Customer Service - 5.0/5.0 -

Very good work

Returned Clean

My Experience - 5.0/5.0 -

The job looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks good

Customer Service - 5.0/5.0 -

They had a mistake the first time and jumped right in to make it right at this appointment. Was nice to see they owned it and then made it right.

Returned Clean

My Experience - 0.0/5.0 -

I think the parts should have been there on time. When I dropped my car off last week we discussed the new bumper and headlight needed. I do not understand the delay in getting a headlight. The people were courteous when I picked up my car today. Yesterday they seemed to avoid my questions or gave lame answers. I had booked this appointment 6 months ago. I did not appreciate having to put it off two more days. This was my first collision in 50 years so I guess I am out of touch with this type of business.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

I do not understand the delay in getting the headlight after it had been discussed the week before as being needed. I left my car there on Wed. I was told it would be ready Mon. or Tues,. but it was not ready until Wed. because the headlight did not come in until Wed.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Had my vehicle for 10 day and didn’t even have the parts in!

Customer Service - 3.0/5.0 -

Lack of communication when calling there

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Always great service, courteous staff, fair prices and excellent workmanship. What more could you ask for? Correct answer, nothing more is needed.

Likely to Recommend - 5.0/5.0 -

always do great work, you can't go wrong.

Repair Quality - 5.0/5.0 -

good job, good service, good price, quality workmanship.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The repair of my vehicle appears to be done well. I was also appreciative of the timeframe that I was able to get my car in for repair. What I was disappointed in was the interior condition of my car when I picked it up. I had cleaned my car mats before I brought the car in because they had salt on them from snow residue. When I picked up my car the drivers side car mat had dried mud on it and on the door itself along with the door jam. I would suggest you use the paper mats to help keep your customers cars clean. I would also suggest that you instruct your employees to watch their feet as they enter and exit your customers vehicles. I had to wash the mud off of the car door interior, car door speaker and the door jam. I also had to wipe down the steering wheel and interior door handle because they were dirty. I didn’t leave my vehicle in that condition when I brought it in for service and was surprised to find it in that condition when I picked it up. I’ve had vehicles worked on at least 3 previous occasions at the River Falls location and never experienced this before.

Customer Service - 3.5/5.0 -

It appears the actual repair of my vehicle was done well and I appreciate very much the time frame that it took to get my car in and to get repaired. My disappointment was with the condition my vehicle was in when I picked it up. My vehicle had a very dirty car mat when I picked it up along with dirt on the door jam, the driver side door interior including the door speaker, interior door handle and the steering wheel. I had cleaned the interior front of my car before I dropped it off for repairs and had scrubbed road salt residue off the mats so they were clean. I would strongly suggest that you use paper floor mats to keep the car mat clean and that the employees entering and exiting the vehicle do it more carefully. While I was expecting a very good repair job, I wasn’t expecting my vehicle to be dirty when I picked it up. With the previous three repairs I had done at the River Falls location when it was Hove Auto Body, my vehicle’s interior and exterior for that matter was always clean when I picked it up. I took pictures that I could show you how I found the interior condition of my car.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Took forever to get our car done

Customer Service - 5.0/5.0 -

Andy was always there to answer my calls

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean