Gerber Collision & Glass - Roanoke

4.7 (296reviews)
94%
5920 Starkey Rd,  Roanoke,  VA  24018

In operation 85 years.

Gerber Collision & Glass - Roanoke offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (296)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The friendly, professional, and courteous staff received widespread appreciation. Text and call-based communication updates were frequently highlighted as a standout feature, keeping customers informed throughout the repair process. Many repairs were completed ahead of schedule, which delighted customers. Some customers noted areas for improvement directly in their feedback, including inconsistent communication follow-through, occasional delays beyond initial estimates, and a few instances of missed damage requiring return visits.
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"... was kept informed of the progress of repairs often. Repairs were completed earlier than estimated and the finished product was without flaw." Read more
"... the status of vehicle repairs was excellent. And the repairs were done beautifully - like it never happened. And I appreciate that the only adjustment to the ..." Read more
"... sub par. After our vehicle was there for two weeks, we went to pick up our car and immediately noticed damage that had not been addressed, indicating a lack of attention to detail. This caused ..." Read more
"... Gerber were exceptionally professional and friendly. The quality of the work on my vehicle was, to my eye, outstanding. I would highly recommend them to anyone who needs ..." Read more
"Gerber was professional did a great job even vacuum it out and also look like they wiped down my seats and door ..." Read more

My Experience

Great service and communication

My Experience

We were very pleased with how nice they did things. We would definitely recommend them to anybody for auto repair. Thank you so much.

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Exceedingly fast service; quality repairs, knowledgeable and personable staff, good communication

Customer Service

Exceedingly fast service; quality repairs, knowledgeable and personable staff, good communication

Returned Clean

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My Experience

Dylan did an excellent job keeping me informed throughout the repair. He worked directly with my insurance company which made getting the repair done a seamless process for me. Repair looks fantastic! Greatly appreciate the efforts of the entire Gerber team! Many thanks!

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Returned Clean

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The body work on my daughter’s car was done in a timely fashion and looks like new!

My Experience

All I can say is thank you for the fantastic service and support! And to keep up the great work! :)

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Customer Service

Great and super helpful!!

Returned Clean

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My Experience

Gerber staff were very accommodating in my thoughts they went over and beyond in customer service. I spoke with Lauren and Leroy several times and they great to work with.

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Returned Clean

My Experience

The folks at Gerber Collision were very professional and took great care of my vehicle from beginning to end of the process. The repair was exceptional and you can’t even tell that there was damage. If I had to make a repair decision again, there is no other option as far as I’m concerned.

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Frankly, would only suggest this location.

Repair Quality

Perfect repair and everyone was great to deal with.

Customer Service

I worked mostly with Anna, but also spoke with others. Everyone was very professional and easy to deal with.

Returned Clean

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Returned Clean

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My Experience

They provide very good service promptly. They keep you updated on the latest status frequently. Their staff is respectful and friendly.

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My Experience

My car looks great and I got it back sooner than expected. I really appreciated the daily text messages to keep me updated on the progress.

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My Experience

My satisfaction is obvious as I continue to trust you with auto body needs. Well done!

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We always bring our vehicles for any Auto Body work because they are dependable with great work