Gerber Collision & Glass - Roanoke
In operation 85 years.
Gerber Collision & Glass - Roanoke offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceeded my expectations for quality work and it was completed quicker than expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All the steps of the repair were detailed explained to me before I signed the authorization and text message were sent given the status. Nice people and available for the questions I had.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great update texts... timely repair... beautiful eork!
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
If there was a higher number- would choose it! Very satisfied!
Customer Service - 5.0/5.0 -
Again~ completely satisfied!
Returned Clean
My Experience - 5.0/5.0 -
Professional, Courteous, and Attentive toward the customer and the job at hand. My experience was what you would expect from a place that believes in excellence. I like the text updates, the warmth at the front desk, and the walk through of what was done. I would highly recommend Gerber Collision & Glass to anyone who is in need of quality repair. Satisfied Customer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional staff committed to making the repair experience positive!
Likely to Recommend - 5.0/5.0 -
Absolutely without reservation - already have!
Repair Quality - 5.0/5.0 -
Excellent communication. Friendly staff. Handled rental care delivery & pickup for us. The work on the truck looks great, perfect color match. You will definitely be our go to provider whenever we need repairs or other services. Thank you for an excellent experience. PS: maybe you could teach the insurance company the principles of customer service- you nailed it - they failed it! 😂
Customer Service - 5.0/5.0 -
See previous comments- excellent
Returned Clean
My Experience - 5.0/5.0 -
The service from the estimate to completion was very well organized and personal. Dale the gentleman assigned to our case was very clear as to the process and gave a thorough explanation of the estimate and what work would be done. I was updated at least once a week during the repair process. The final results are great. They found the replacement parts and the color match is great. I am very pleased with the whole process. Kelly was very helpful and kept me up to date on progress and answered my questions. I will be happy to recommend these folks to anyone who needs auto repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I received a comprehensive assessment of the damages and a very accurate estimate for the repair. The agent, Doug assigned to the assessment was personable and professional. I enjoyed the interaction with him and was treated as valued.
Returned Clean
My Experience - 5.0/5.0 -
Friendly, welcoming, and excellent customer service. Great communication from Kelly weekly on the status of where vehicle was in the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kelly was great from when we first met as well as all through the process. Also the guy who brought our vehicle around at pick up thanked us and was very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Car looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
SUV looks brand new! Love it!!
Customer Service - 5.0/5.0 -
Super nice and very helpful
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff who kept us informed on every step of the process during our car repairs. Very please md with the work completed on our car. They made the process seamless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looked like a new car. Yall matched the paint perfectly. I will most definitely be taken my car back to yall if something else where to happen. Yall be great.
Customer Service - 5.0/5.0 -
It looked like a new car. Yall matched the paint perfectly. I will most definitely be taken my car back to yall if something else where to happen. Yall be great.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already did
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They done a great job on my car very kind people and very professional about their job.
Likely to Recommend - 5.0/5.0 -
They do great work
Repair Quality - 4.5/5.0 -
Done a great job on the repairs on my car
Customer Service - 4.5/5.0 -
Really nice people
Returned Clean
My Experience - 5.0/5.0 -
Very nice work. Done in a timely manner. Everything explained. Wonderful experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional in every aspect. Kept me informed of stages of repair. Very nice people to work with would recommend them.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great, like new!. Everything from scheduling the repair, estimate, drop off, staying informed about the progress, pickup and rental drop off exceeded expectations. Thanks!