Gerber Collision & Glass - Roanoke

My Experience - 0.0/5.0 -

A dent was overlooked. I admit that it was minor and I may not pursue further repair . Be advised that I did point it out to the representative before leaving the lot. He photographed the area for the file.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice work!

Customer Service - 5.0/5.0 -

Text message updates were helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic service and updates

Customer Service - 5.0/5.0 -

Fantastic service and vehicles update

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent experience. The entire team was professional and kind.

Customer Service - 5.0/5.0 -

Excellent experience, wonderful staff

Returned Clean

My Experience - 5.0/5.0 -

This is my second experience with Gerber, my other vehicle was repaired by Gerber also in 2023. I was impressed with Jay and the Gerber crew.

Likely to Recommend - 5.0/5.0 -

I had repaired my other vehicle in 2023.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a fine job and communicated very well

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect service and perfect Quality

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you Gerber for doing a great job. My car is looking like new. Everything is working just fine. I appreciated the updates I received as my car was being repaired. Every one was helpful and friendly during the whole process and the detailed work order invoice was amazing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair to my car was excellent. I very much appreciated the frequent updates on the repair status. Everyone was very helpful and friendly.

Customer Service - 5.0/5.0 -

From first contact through pick up everyone I spoke to was helpful and gave me a detailed itemization of my car's repair. I truly felt they were speaking to me not at me.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Love that the car was returned super clean

Customer Service - 5.0/5.0 -

Communication was excellent

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent, friendly service. Repairs were complete ahead of schedule. Seamless transitions to and from the car rental service. I will return here for future needs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was done in a reasonable time and looks good

Customer Service - 5.0/5.0 -

Kept me informed on status

Returned Clean

Likely to Recommend - 5.0/5.0 -

Always spreading the word to use you

Repair Quality - 5.0/5.0 -

My go to shop!!! Great team and always keeps me updated when we have a vehicle in the shop

Customer Service - 5.0/5.0 -

Great team !!

Returned Clean

My Experience - 5.0/5.0 -

The repair to my vehicle was done very quickly and professionally. I am very pleased and impressed with how polite and helpful everyone that helped me. Thanks again and keep up the good work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair to my vehicle was done professionally and in a timely manner. Staff was friendly and helpful. Would definitely recommend 🌟🌟🌟🌟🌟

Customer Service - 5.0/5.0

Returned Clean