Gerber Collision & Glass - Roanoke
In operation 85 years.
Gerber Collision & Glass - Roanoke offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work performed in a timely manner, was kept informed about progress and you can't see that there was ever any damage. Keep up the good work and a raise for everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done in a timely manner. We were kept updated on the process. Excellent outcome. Can't tell that there was ever any damage.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication while the car was being worked on. Everyone we talked to and dealt with were very nice. They did an excellent job with the car! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Fabulous job! The back of my car looks brand new and repairs were extremely professional. I also appreciate the immaculate appearance of the inside of my car. Every part of these repairs, from appointment scheduling, to communication, to service, was top notch. I will definitely recommend you to others!
My Experience - 0.0/5.0 -
The car should have been ready a long time ago. I had discussions with the insurance. The manager called me and said that the car is ready. I went to see that the car is not completely ready, and even the windshield that has changed cheaply. However, now my car has three colors. I left the car with them. I have pictures and bad work videos. This is the insurance choice.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My estimator, James, was friendly, down to earth, helpful and honest. I felt he was looking after me. I found other staff to be helpful and friendly. I was comfortable and happy with my service there. Good job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well done
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dale Roberson was excellent to work with Lauren the receptionist was excellent with keeping me informed about my repair thanks to both of you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dale Roberson was awesome ! Laren was very informative when ever I had a question
Returned Clean
My Experience - 5.0/5.0 -
We were pleasantly surprised that work was easier than expected and cost was less. We appreciate their hard and honest work.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I had work done to the front end and the rear end which ended in replacing a hood and a tailgate. When I went to pick the truck up, the hood and tailgate are out of alignment.
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
thanks
Customer Service - 5.0/5.0 -
thanks
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was kind, professional and knowledgeable. My car was returned faster than estimated and you can’t tell any work was done, it is perfect
Likely to Recommend - 5.0/5.0 -
If anyone needs collision work, I’ll send them your way.
Repair Quality - 5.0/5.0 -
I can’t see where anything was corrected
Customer Service - 5.0/5.0 -
Excellent service, everyone was very helpful. The only thing I wish were different is if they don’t answer call, it goes to voicemail which isn’t returned until the next day