Gerber Collision & Glass - Roanoke
In operation 85 years.
Gerber Collision & Glass - Roanoke offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
While the work done to our car was sufficient, our experience was sub par. After our vehicle was there for two weeks, we went to pick up our car and immediately noticed damage that had not been addressed, indicating a lack of attention to detail. This caused issues with insurance because the claim had already been completed. Gerber said they would handle it and call us to reschedule an additional appointment to fix the damage. We then had to call repeatedly over the next month in order to eventually get an appointment. This was even after the insurance company had already sent the supplemental payment to finish paying for the damage, despite Gerber telling us it was in the hands of the insurance. Communication was lacking. Once we did eventually get our car back into the shop, they had it for four weeks. This was quite frustrating, because they called us after a week and a half saying āweāve finished, but we just found more damage.ā It begs the question- how could this possibly have been missed when the car is already there as a result of missed damage? We had really hoped they would be more thorough in assessing the car for damage immediately upon receiving the car the second time.
Customer Service - 2.0/5.0 -
Communication was not good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with my Repairs .. Gr8 Job...Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
They had my car for a week because they were waiting on a part. However, we took the car in for an estimate at the end of March - and Gerber scheduled the date of May 11 for us to bring it back to have the work done. It just seems like from the end of March to May 11 all the parts would have been ordered so the work could have been done as quickly as possible. Apart from that, the work looks great and Iām very pleased with it.
Customer Service - 4.0/5.0 -
Communication was pretty good at beginning. We had to call for updates about the car after the first day.
Returned Clean
My Experience - 5.0/5.0 -
Repair was fine, communication was poor. No one ever answers the phone or calls back for a week. I had to drive to Roanoke to see if the car was ready. Maybe the phone system was broken. Repair work was excellent.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
There was no communication on their end. When I called they said they were waiting on a part. I did have a rental car that I was paying for and I feel like my car was ready on Friday but got a call Monday morning at 7:30am to let me know my car was ready and their hours of operation is 8am to 5 pm so I had to pay 3 extra days for the rental. On Wednesday my check engine light came on again which started after my accident so now I have an appointment Friday to take it back.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber Collision did a great job on my vehicle.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good group to work with.
My Experience - 5.0/5.0 -
We appreciated Jay keeping us informed on our insurance situation and on the progress of our cars repair. We were very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything was well organized, efficient, very well communicated on the progress of my repair. Jay has always been very accommodating to my concerns and questions! I will highly recommend Gerber to my friends and family!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paint job looks perfect!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was polite and professional. The body work was on point. They also kept me updated every step of the way. I am very satisfied with the service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Jeep was fixed but it took longer then expected and it's still missing one piece that the part needed when then they first got it , it was broken so they had to order it again
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was excellent and was done in a timely manner.