Gerber Collision & Glass - Roanoke
In operation 85 years.
Gerber Collision & Glass - Roanoke offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work thank you
Customer Service - 5.0/5.0 -
Nice people
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
My initial request was not responded to. After I followed up on it, they went above and beyond.
Customer Service - 3.5/5.0 -
My initial request was not responded to. After I followed up on it, they went above and beyond.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Easy drop off , Nice team, Quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They completed the work more quickly than I anticipated!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was done very quickly. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jay was over the top . Way to Go! Y'all treated me like family. Always forthcoming and up front about everything each step of the way . The whole team did an outstanding job . Truck looked great. Jay kept me informed before the insurance person they assigned to me for the claim. Jay was proactive versus reactive. Humble and kind. If I ever need anything done again . Gerber will always be collision and repair
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for fast efficient service!
Customer Service - 5.0/5.0 -
Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good folks to work with. I am a bit perturbed that they don’t accept cash.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The truck looks very good and I’m thankful to get it back in service. Communication was great during the process and the people are awesome. It took WAY TOO LONG to get in. I could not get my key out of lock box #1 with the last 4 of the phone number you used to communicate with me. I guess I should have confirmed “the phone number you have on file”. I’ll work to get the key back.
My Experience - 5.0/5.0 -
The Gerber Collision and Glass team was amazing and super friendly. They made a difficult and stressful situation into a smooth and easy process. Thank you all for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The customer service piece is excellent. However, having to drive around 5-6 weeks before able to schedule for an appointment was a huge inconvenience. The more I drove the more my van fell apart. I had to duct tape the fender to keep it from rubbing my wheel well. I love the pick up and drop off with enterprise. But having to wait was an inconvenience.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very pleased with the repairs but had a couple of communication issues.
Customer Service - 4.0/5.0 -
Had a couple of times I was told someone would call me and they didin't