Gerber Collision & Glass - Rochester/Monroe Ave.

4.7 (2,774reviews)
95%
280 Monroe Ave,  Rochester,  NY  14607
See Photos
Online Estimate
Book Appointment

Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,774)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new or better than expected. Timeliness is a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule. The interior and exterior cleaning of vehicles upon return was a recurring and delightful surprise for many customers. A small number of customers noted areas for improvement, including occasional delays, isolated concerns about professionalism at the front desk, and a few instances where repairs required follow-up visits - all shared directly from customer experiences.
AI-Generated from reviews written in the last 12 months
Select to learn more
"The service was wonderful. The staff was very friendly, helpful, fast and efficient. They kept me up to date on what was happening with ..." Read more
"The car looks perfect! It drives great and it was done quicker than anticipated! The communication and service were ..." Read more
"I'm very satisfied with the quality of repairs, communication and ease of working with Gerber Collision & Glass. ..." Read more
"Repairs done expertly and expediently. Friendly and helpful staff. Would definitely use this shop again if the need ..." Read more
"They are a pleasure to work with. The job was done quickly and expertly done! I rave about them to my friends!!"
"... stated earlier I was kept updated on the progress. It was two weeks early!!" Read more
"Completed repair 4 days earlier."
"It was early!! They were incredibly efficient"
"... everything needed when dealing with the insurance. My car was finished before the estimated date and even cleaned up inside and out. Wonderful service!" Read more
"It took much longer than I was initially told resulting in extra costs for me to rent a car. Staff and manager were ..." Read more
"... It made this inconvenient accident so much easier. Their communication was incredible and truly made this process a breeze!!! I would recommend them so highly" Read more
"Excellent work. Outstanding communication and I could trust that every aspect was being taken care of."
"... brought to me and picked up from me at your shop, communication while it was being repaired and having everything completed was incredibly quick and easy. Everyone ..." Read more
"communication is key so keeping me informed is very important & the company did that so well"
"Awesome communication and updates during repairs"

Likely to Recommend

Repair Quality

The back window does roll up slower

Customer Service

The front desk staff was friendly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The work is flawless. It was worth the wait

Repair Quality

Beautiful job!

Customer Service

They were courteous and prompt with updates on my cars repair reports

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional. Repairs completed in a timely manner. Vehicle looks great!

Likely to Recommend

Repair Quality

Very professional & my car was repaired in a timely manner

Customer Service

Receptionist very nice

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I got about 3 texts extending/postponing the completion date but that didn’t end up being a problem For me.

My Experience

The team that repaired my car did excellent work. I was pleasantly surprised to have it ready for pickup more than a week than I expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Faster service

My Experience

The headlights on my vehicle are not working properly the light on the passenger side doesn't have a low beam and nothing is in since with the switch on the dash. This needs to be addressed ASAP. Thank You

My Experience

Great communication

My Experience

You guys did a awesome job on my car you are the best I highly recommend you to any and everybody for sure. Thanks again.

Likely to Recommend

Repair Quality

You guys are awesome you did a great job on my sante Fe again thank you so much

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very helpful and responsive customer service and repairs well done!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks good as new! Thank you for all that you do :)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks fantastic !

Customer Service

I was treated very kindly and respectfully

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,774

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Rochester  |  14607