Gerber Collision & Glass - Rochester/Monroe Ave.

4.7 (2,726reviews)
94%
280 Monroe Ave,  Rochester,  NY  14607
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Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,726)

Customers say
Overall Customer Satisfaction
Customers consistently praise Gerber Collision for exceptional communication throughout the repair process, with regular text and phone updates keeping them well-informed. The quality of repairs receives outstanding feedback, with vehicles looking like new and workmanship described as flawless and professional. Timeliness is a major strength, with many repairs completed earlier than expected. Customers particularly appreciate the surprise interior and exterior cleaning service, describing it as going above and beyond expectations. The staff receives high marks for being friendly, professional, courteous, and helpful throughout the entire process. While most experiences are highly positive, some customers noted occasional delays due to parts availability and a few instances of communication issues or incomplete repairs that required return visits.
AI-Generated from reviews written in the last 12 months
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"Gerber was absolutely amazing!! I would recommend them to anyone requiring car repairs"
"... location was extremely knowledgeable and professional. The workmanship was done in a timely manner and looks fantastic. I was also pleasantly surprised that the ..." Read more
"You guys are the best from customer service to the amazing work you did on my suv .Thank you"
"They are a pleasure to work with. The job was done quickly and expertly done! I rave about them to my friends!!"
"Best collision shop Ive been to in my life very helpful done in a timely manner"
"It was early!! They were incredibly efficient"
"My car was ready 2 days earlier than expected completion date."
"It was two weeks early!!"
"Done before expected!"
"Not only ready when they said, its was clean inside and out!! Bonus points!"
"... It made this inconvenient accident so much easier. Their communication was incredible and truly made this process a breeze!!! I would recommend them so highly" Read more
"Awesome communication and updates during repairs"
"... brought to me and picked up from me at your shop, communication while it was being repaired and having everything completed was incredibly quick and easy. ..." Read more
"... drives great and it was done quicker than anticipated! The communication and service were outstanding across the board!" Read more
"... everything that was going on from start to finish. I received text messages and phone calls, I was very satisfied." Read more

My Experience

I was so happy and satisfied with your work and delivering the car looking better than newThank you

My Experience

Likely to Recommend

I would tell everyone about how great they are

Repair Quality

They did a great job I’m very happy

Customer Service

Very nice people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every thing went well from drop off to pickup. Quality of work was excellent. Staff was knowledgeable and helpful.

Likely to Recommend

Unfortunate accident 400 miles from home (Brooklyn, NY) but very satisfied with workmanship and customer service.

Repair Quality

Repairs done expertly and expediently. Friendly and helpful staff. Would definitely use this shop again if the need arose.

Customer Service

Staff was knowledgeable and helpful. Made paperwork and dealing with insurance company and rental company easy.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I LOVE GERBER COLLISION!!!!! THEY HELPED ME SO MUCH WITH MY CAR OVER THE YEARS!!!! THANK YOU SO MUCH GERBER!!!!! ❤️

My Experience

Communication was excellent and my car looks so good - inside and out

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very nice job

Repair Quality

Very satisfied

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have had positive experiences with past repairs which is why we came back. We initiated an insurance claim but informed when we came for the assessment that the person who hit us may have wanted to pay out of pocket. The assessment was provided to us and scheduled repairs to start on Monday. My husband called the next day and spoke with staff to verify regarding paying out of pocket. We were not informed there was a problem with the assessment and paying out of pocket until we came Monday morning to start repairs. A new assessment was provided. It’s unclear to us where the break down was. I understand that we put in the insurance claim. We were unclear what was going to happen with person who hit us so we were trying to have precaution. It made for an uncomfortable experience being told that the assessment was not accurate and needing to be provided a different one which took a little bit to have that offered during the drop off. The repairs were completed well and the turnaround time was within the lower end of the time frame provided. This is what our experience was other times. We have previously recommended your location to be considered. We will have to reconsider if we are faced with needing future repairs if we want to go through the uncertainty we are provided accurate information from the start.

Likely to Recommend

I would tell people about the customer service/evaluator confusion, but let them know we have had positive with repairs

Repair Quality

Customer Service

I provided feedback in my original survey that it is unclear where the breakdown was about us either using insurance or pay out of pocket. The evaluator acknowledged we that we stated may use insurance or pay out of pocket and never said anything would be different about cost. It wasn’t until I was bringing my car in for the repair that I was told paying out of pocket was different. This could have been squared away when we came in for the quote.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everyone was so accommodating and made sure.I had my car ready when I came back from Europe.So I didn't need to rent and kept me informed repeatedly as to the status of the car , so I didn't have to worry about it. I also really appreciated that they cleaned the inside of my car as well.It sure needed it . If needed, I would always go back to you and recommend you as well.Thank you for such good service .

Likely to Recommend

Repair Quality

See my response in another email...all excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is the 2nd time I went here for a repair and one again they did a fabulous job. Very professional with excellent communication throughout the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

very good, it was as if nothing was past and the delivery was in the estimated time

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My body repair at Gerber was seamless and fantastic. Their customer service was also excellent.

Likely to Recommend

Repair Quality

Customer Service

Berber did an excellent job from start to finish & made the whole process easy.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great. Helpful suggestions were given at the beginning about leaving the car with you so that you all could take on the burden of having the hazardous waste cleaned out and not me. You referred me to enterprise who gave me the insurance rate for a rental when I had to pay entirely out of pocket. I was contacted with updates weekly as promised. At pickup the car looks great, I’d never guess it was in an accident. Thank you for the help!

My Experience

All I can say is that you did an amazing job and made it so very easy for me the customer. My beautiful new white car is perfect again. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Office staff very friendly and kept me up to date. My car looks brand new and was cleaned inside and out! Thank ou!

Likely to Recommend

Repair Quality

Customer Service

Car looks brand new and was cleaned inside out. Very accommodating and friendly office staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am satisfied with the work that was done at Gerber collision

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