Gerber Collision & Glass - Rochester/Monroe Ave.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Unhappy with the way the the hood lines up with the grill/headlight assembly.

Customer Service - 3.5/5.0 -

Took car last week to show issues I have with alignment and have not heard back.

My Experience - 5.0/5.0 -

Really fast. Professional. Organized.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. Fast, simple organized.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was kept up to date with the status of repairs. The finished work is perfect. The unexpected interior cleaning was a happy surprise

Likely to Recommend - 5.0/5.0 -

Have already made a recommendation

Repair Quality - 5.0/5.0 -

Very friendly, professional, always kept me informed

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work. Excellent updates and communication.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Took awhile for MetLife to respond BUT... Gerber did a great job fixing my car and they even cleaned the inside of my car as well. Thanks!

Customer Service - 4.5/5.0 -

Customer Service was good! I appreciate them getting back to me asap.

My Experience - 5.0/5.0 -

My father was extremely pleased with start to finish the reps constant communication regarding what’s going on with truck. They were very accommodating ! The guy in the auto shop who was risking our car up . My father really liked him and his great interpersonal skills!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

in the automatic text sent about repair being completed it should read you will be or already have been “contacted” when the car is ready to be picked up from you will be “called” when the car is ready to be picked up; Kate great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The staff at Gerer collision and glass are extremely professional and enjoyable to work with.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kate was in touch with me and kept me informed throughout the process.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

If I had to rate you guys it would be a 20

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kate and Oscar and the others at Gerber did a fantastic job - beautiful and thorough work, in-budget and ahead of schedule. I also really appreciated the email updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I don't know how my experience could have been better

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kate and Dave were so helpful and excellent to work with. The entire shop went above and beyond

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber exceeded my expectations and I was more than satisfied. Dave and Kate went above and beyond for my vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amazing

Returned Clean

My Experience - 5.0/5.0 -

Kate was great. Kept me informed with updates and made arrangements to have my car done by a certain date. Huge thanks to the whole crew.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They were very kind and courteous during the pandemic going on I would recommend them to anyone thank you Jennifer P

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service all round. Kate was great. Extra helpful. Great work done quick. I would recommend Gerber to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was lovely! I appreciate the patience and help from everyone involved.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was wonderfully helpful and patient!

Customer Service - 5.0/5.0 -

Lovely experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0