Gerber Collision & Glass - Rochester/Monroe Ave.
Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not only did they start taking great care of me the minuet I walked into the shop but in the end when I went to pick my car up they had totally detailed it inside and out! i was not expecting that and it made me feel so good!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Delivered auto to home. Work seems to be complete.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I only brought my business there b/c i know the parts manager and my opinion is no fault of his own. What really disappointed me is that I got impression is that estimator and some other guy were talking out both sides of their mouths. This only happened after I expressed my displeasure when picking up my car and pointed out two things that were suppose to be addressed and were not.
Repair Quality - 2.5/5.0 -
My car was backed into and Nu Look/Gerber fixed it. Not to my satisfaction, but to the Insurance company paying for the claim and Gerber's satisfaction.
Customer Service - 1.5/5.0 -
My headlight was cracked and was told it was recommmended that they replace both ballast, but one was on back order. I was fine with that and asked for a quote to paint my hood thinking there would be time to fix the damage and paint the hood. Was given a quote over the phone of $600 and decided it was more than I wanted to pay. Get a call a few days later that my car was done. They only replaced the cracked headlight and not the other. So now I have a headlight that is brand new and one that is faded which looks dumb. I was told insurance wouldn’t cover the other, then why was it suggested and why was I never given the option to pay out of pocket. I believe Gerber did not replace the other b/c it was on national back order and they were trying to get my car out the door. The other issue that Gerber quoted an 1hr of labor to address my hood that was scratched. It wasn’t addressed until I pointed it out, the guy asked me if it was on the paperwork. The estimator pulled my car back in so the guy could “buff” it out. It’s slightly better, but still scratched. I feel b/c it took so long to get my parts, that part of the service to fix my car was again rushed and I pointed out that I wasn’t in a hurry but rather have the job done right. I don’t think the estimator took that into consideration.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
car looks great, process was made easier because of your people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
My repairs were done quickly and where quality work. Upon arriving and finding a rock chip that was not there when I dropped it off the manager painted them on the spot for me. However when I got home that pay I noticed white paint on the chrome part of my bumper that I will need to figure out how to get off. Overall good experience