Gerber Collision & Glass - Rochester/Monroe Ave.
Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Did the bumper but did not finish the rest of the job
My Experience - 5.0/5.0 -
Nice job.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was satisfied, not sure what the yellow gonk was though on the bottom of the door
Customer Service - 5.0/5.0 -
very professional and straightforward
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
We are very pleased with the service we received from Gerber they will carefully repair the vehicle customer service very polite and professional I would recommend Gerber to othets
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Beautiful job on the car. Communication good but would have liked more info on what was causing delays in order to plan around work schedules etc.
Customer Service - 4.0/5.0 -
See previous
My Experience - 5.0/5.0 -
Every thing was perfectly done!!!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone made it very easy
Customer Service - 5.0/5.0 -
Great customer service
My Experience - 5.0/5.0 -
The constant communication was very helpful and a my car looks awesome. Everything worked out in the end. It was a bit difficult to work between NY and PA for an actual pick up time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
There were still marks on my car, I questioned it and they gave me a poor excuse. Didn’t want to argue so I left.
Customer Service - 1.5/5.0 -
Rude, unprofessional. Was nice that I was sent updates but that’s about it. They handled the rental then had someone from the wrong location pick me up so I was stranded in the city by myself with no car.
My Experience - 5.0/5.0 -
You took care of me and the repair was perfect. I was so appreciative of your staff. They were so kind to me and so helpful with getting a rental and guiding me through the entire process with my insurance. A + . I highly recommend.👍
Likely to Recommend - 5.0/5.0 -
Definitely recommend
Repair Quality - 5.0/5.0 -
The staff at Gerber at 280 Monroe Ave in Rochester, NY are incredibly nice, professional, and concerned that I would be taken care of. The repair to my car was amazing!!! I highly recommend this shop.
Customer Service - 5.0/5.0 -
See my previous comments. They are awesome 👍
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Staff person in the office (at the desk) was unfriendly the first day I brought my car in. Not sure why. The person who evaluated the damage when I dropped it off was helpful and knowledgeable. The guy who helped me when I paid and picked the car up was friendly and gave me some good information. Was told the car was ready for pick up after several weeks and when I arrived on a Friday, after work but before the office closed at 5p, it was already closed and locked. I could not reach anyone by phone either. I had to wait until Monday to pick up the car. I appreciated the frequent call and text updates on the car. Communication was consistent and reliable. I also appreciated the collision work on the vehicle. It looked great! Thank you for the work on my car!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I’ve had work done with them before and I guess it’s honestly a hit or miss. This time around a complete miss. Although I don’t solely blame Gerber alone, the mechanical issues my car had due to the accident still have not been resolved.I have no complaints about the body work. However, I picked up my car maybe a week ago and today was presented with more mechanical issues. Prior to my accident there weren’t any lights on my cars dashboard and I just paid almost 6k worth of repairs and maintenance. I drove my car after it was hit and it was not making any noise. Now I have a check engine light on, my car is making a loud noise ( misfiring perhaps ). I don’t know what was done to my car, I’m too exhausted to go back and forth, being gaslighted. I think it’s time to hire an attorney.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair was good but took too long for such a minor repair! I chose not to rent a car because the estimated repair time was three to four days but went over the estimate!