Gerber Collision & Glass - Rochester/Ridge Rd.
Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
Amazing service and ordering parts and scheduling but an issue once I picked it up and drove away. As the bumper was falling off none of the 8nuts/bolts were tight and even 2 of the nuts back off the bolt and fell off while driving. I had to pay out of pocket $125 service fee for a tow truck to bring tools to tighten them up. Would like to try to fix that as it was out of my control
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service thanks you and stay within New York
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good paint match and repair looks real good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
could not recommend based on my experience - told my insurance carrier (Liberty Mutual) to drop you as a valued repair partner
Repair Quality - 1.5/5.0 -
Painfully poor experience overall
Customer Service - 1.5/5.0 -
your team needs to receive an overhaul on customer interactions - poor and many times zero communication on vehicle status updates - it might be difficult to inform the customer of 'bad news' - i learned that my car repair had been completed after two weeks from Enterprise Rental Car - they called to tell me insurance authorization of my rental car was expiring because the repair was complete - no one from Nu-Look (Gerber) ever called me to tell me the repair was done and the car ready to be picked up