Gerber Collision & Glass - Rochester/Ridge Rd.

My Experience - 5.0/5.0 -

You really made me happy again Mr Nicholas thanks alot.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Courteous staff. No long wait time.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Was glad it was done in a timely manner.

Customer Service - 5.0/5.0 -

Attentive

Returned Clean

My Experience - 5.0/5.0 -

The repair looks great and finished sooner than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was nice and courteous!! I was updated daily on the progress of my vehicle.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nick was very professional and easy to work with. I appreciated the updates on the progress of my car repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great info

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I was never informed prior to, during, or after the service that my front bumper would be completely different from the original bumper on my vehicle. I understand that certain replacements may be unavoidable, but I should have been made aware of this change beforehand. After the service was completed, my partner had to return the vehicle to the shop after discovering missing clips, bolts, and covers under the hood, along with a part that had been pushed aside and left unsecured. This level of negligence could have resulted in further damage to the vehicle over time or, more seriously, created a dangerous situation for my family and me. When my partner visited the shop that morning, the individual assisting him, who I assume was a manager as he refused to provide his name, although it was not Nick, was dismissive and unprofessional regarding the concerns being raised. Statements such as “Don’t worry” and “He’s just young and inexperienced,” referring to the mechanic who worked on my vehicle, were unacceptable. If the mechanic was truly inexperienced, then why was he not being properly supervised while performing work on customers’ vehicles? Why are vehicles being released without a supervisor ensuring the work has been completed correctly and safely? This was only one vehicle that we identified issues with, which raises serious concerns about how many other customers may unknowingly leave the shop with incomplete or unsatisfactory work. Additionally, after making those dismissive comments, this same individual briefly looked over my vehicle for approximately five minutes before handing the keys back to my partner. How could that possibly be considered a thorough inspection after serious concerns regarding the quality and safety of the work had already been raised? During the conversation, the individual also attempted to minimize the situation by bringing up the windshield that had reportedly been ordered for my vehicle before my insurance company had even approved it. At no point was I informed that I would potentially be responsible for an additional $350 charge related to this work. When exactly was I supposed to learn about this expense? At the time of pickup? Once again, this was critical information that should have been communicated upfront. Thankfully, Safelite informed me of the charge before I made the mistake of trusting Gerber Collision with another important repair on my vehicle. The only individual throughout this process who appeared genuinely professional and courteous was the woman working at the front desk. Overall, this experience has completely destroyed my trust in Gerber Collision. I will not return with this vehicle, any future vehicle, nor would I ever recommend this shop to my family or friends.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Communication, excellent. Staff, attentive and courteous. Work, meticulous. My expectations are exceeded.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber did a beautiful job fixing my car for like the 3rd time … absolutely flawless. I appreciate the courtesy they provide and timeliness updates. I was not left wondering. Can’t say enough of this Irondequoit location

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very quick and friendly with my car handle I'm very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Friendly and helpful

Returned Clean

My Experience - 5.0/5.0 -

Everything was handled great by the staff from start to finish

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service and my car looks perfect!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They were very helpful and great with communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very helpful and everything went very smooth!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0