Gerber Collision & Glass - Sacramento/Franklin

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would highly recommend the repair facility to family and friends. The estimator and the staff that I spoke to were very professional and friendly.

Repair Quality - 5.0/5.0 -

The quality of the repairs look great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent Service.

Customer Service - 5.0/5.0 -

Excellent Service.

My Experience - 5.0/5.0 -

Thank you for working on my vehicle. It looks GREAT

My Experience - 5.0/5.0 -

Good service. Would use you again!

Likely to Recommend - 4.5/5.0 -

very pleased with the work done to the repair of my car. would recommend my friends to use Gerber Collision for their auto repairs.

Repair Quality - 4.5/5.0 -

Very efficient, timely and reliable service.

Customer Service - 4.5/5.0 -

Very efficient, timely and reliable service

My Experience - 5.0/5.0 -

Super great crew , very efficient repair shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

My Experience - 5.0/5.0 -

Very professional. Kept me aware and updated Very good job

Likely to Recommend - 5.0/5.0 -

Highly recommended

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent. I’m very happy!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick service, job done good, people work there are friendly and helpful.

Customer Service - 5.0/5.0 -

People are friendly and helpful

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This shop was amazing and quick with their work. Great at communicating with me and updating my estimated completion time. Will definitely be coming back and recommending this place to others!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The biggest problem was trying to connect by phone. No one ever answered my calls.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Yes I love the repairs it actually looks better now than it did when I first bought the car. Thank you to Fernando and the rest of the team. I love it I rate them 10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They kept me up to date about everything going on and was done quicker than I had expected! Very friendly staff!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Fernando went above and beyond helping us. He's a great guy and his customer service is outstanding.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Gerber Collision & Glass are very professional, care d about my car. They explained everything they would fix on my car. And they did a wonderful job. My car looks great. I am very satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new

Customer Service - 5.0/5.0 -

They were very nice. Explained to me what they would be doing to fix my car

Likely to Recommend - 0.5/5.0 -

Heck no

Repair Quality - 1.5/5.0 -

My car got dropped off May 23 wasn’t finished until July 14th. My car sat for three weeks while the technician waited for a part. IE drill bit that he could’ve purchased from a store or borrowed from another shop or figured it out but it’s out for three weeks. Multiple employees I don’t work there anymore. Would tell me they would call me the next day they never called me. The detailer rear ended my car. It was just one thing after another and I personally didn’t get any compensation because the insurance is paying for everything. It was just a very stressful seven weeks.

Customer Service - 0.5/5.0 -

Multiple workers that used to work there that no longer work there anymore to my knowledge. Would tell me that they would call me the next day they never would. They would just send me a text saying my car was pushed back for a week. There was no reason my car should’ve took seven weeks. If you’re going to tell a customer some thing you need to follow through and not lied to them

My Experience - 5.0/5.0 -

Everyone we talked to was knowledgeable and friendly. I really like the update feature

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All went smoothly and car is cleaner than I’ve ever seen it!

Customer Service - 5.0/5.0

Returned Clean