Gerber Collision & Glass - Schaumburg/Estes Dr.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The appraisal and scheduling was done very professional and the 2 employees were very knowledgeable. They took the time to answer all questions and follow up excellent. They keep us informed and met their schedule when car was to be done.(excellent). Car looked great Great team at this location

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Repair looked good, but I was surprised that the actual cost was nearly $1,000 higher than the estimate. Although I'm only paying the insurance deductible, I'm sure this will somehow be reflected in my premium. I appreciated the frequent text updates and from a service perspective, I have no complaints.

Likely to Recommend - 5.0/5.0 -

I like that it's a national chain. The other recommendations from insurance were small, independent companies

Repair Quality - 5.0/5.0 -

Good workmanship, frequent updates

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was very satisfied with my service here. My car was finished quickly and like brand new. I was notified right away with updates. Everything was quick and easy making this whole process a good experience.

My Experience - 5.0/5.0 -

Job was completed ahead of schedule, I was kept in the loop the entire time on the progress of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone I talked with in the office was knowledgeable, friendly, and respected my time and desire to get my car back quickly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Everyone was very friendly and professional and the service exceeded my expectations.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job.

Customer Service - 5.0/5.0 -

Wonderful customer service. Very friendly and professional and took care of everything I needed

My Experience - 5.0/5.0 -

Very good service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication, car was ready much sooner than initially stated which was much appreciated!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I am glad to have such a talented and devoted crew in my area.

Repair Quality - 5.0/5.0 -

Very impressive and detailed work.

Customer Service - 5.0/5.0 -

Very informational, communicative and prompt with updates of repair status. The completed work was exceptional and time was taken to inform me regarding the finished result. Mt grade is A++

Likely to Recommend - 1.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

Poor communication on ETA and general lack of outbound calling to update me.

My Experience - 5.0/5.0 -

It was perfect it was delivered 2 days earlier than expected thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did a phenomenal job on fixing my jeep. They were fast and efficient. Highly recommend. Staff was also amazing and accommodating

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went well.

Customer Service - 5.0/5.0