Gerber Collision & Glass - Scottsdale/84th St.

4.8 (1,778reviews)

97%

(480) 939-2489

15450 N 84th St, Scottsdale, AZ 85260

97%

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15450 N 84th St
Scottsdale, AZ 85260

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About Gerber Collision & Glass - Scottsdale/84th St.

See Photos

15450 N 84th St
Scottsdale, AZ 85260

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Scottsdale offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Hyundai

I-Car

Jeep

Kia

Ram

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Website

Reviews (1,778)

Sort By:
Newest
Rating

1,514 Customers Rated

5 Stars

72.3% Complete

(1286)
4 Stars

7.5% Complete

(133)
3 Stars

1.6% Complete

(29)
2 Stars

1.1% Complete

(20)
1 Star

0.6% Complete

(11)
< 1 Star

2% Complete

(35)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked showroom-ready or brand new upon pickup. The level of communication was a standout highlight, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was largely commended, with several customers noting their vehicles were completed ahead of schedule. Customers also appreciated the professionalism, friendliness, and helpfulness of the entire team. A few customers noted areas for improvement directly in their feedback, including unexpected cost increases, occasional delays in parts procurement, and instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

Select to learn more

Service Quality
Communication

"... Everyone on the team is a consummate professional. They always produce a quality product and the experience is seamless." Read more

"The repair turned out perfect with no evidence of any work. The experience with the Gerber folks was outstanding, ..." Read more

"Incredible work, far exceeded my expectations."

"Great customer service. Very professional. Outstanding workmanship. Very pleased."

"... collision repairs to go to GERBER. I AM IMPRESSED !!!!, customer service, the adjuster and the outcome of the repair work is outstanding. Plus it comes with a National Lifetime Guarantee ..." Read more

"Gerber did a great job on my repair. Communication was timely and continued throughout the repair process."

"... with at Gerber was very knowledgeable and helpful. Communication was terrific. The repairs were finished ahead of schedule. I am very happy!" Read more

"No updates to the customer. No information where the car was parked to be picked up when was ready. No checked before ..." Read more

"I asked to be notified on my cell phone number when my car was ready. Instead Gerber called my home number so I was not ..." Read more

"Excellent job with the estimate, repairs, and communication throughout the process. Would not hesitate to use them again."

Service Quality
Communication

Service Quality
Communication

"... Everyone on the team is a consummate professional. They always produce a quality product and the experience is seamless." Read more

"The repair turned out perfect with no evidence of any work. The experience with the Gerber folks was outstanding, ..." Read more

"Incredible work, far exceeded my expectations."

"Great customer service. Very professional. Outstanding workmanship. Very pleased."

"Gerber did a great job on my repair. Communication was timely and continued throughout the repair process."

"... with at Gerber was very knowledgeable and helpful. Communication was terrific. The repairs were finished ahead of schedule. I am very happy!" Read more

"No updates to the customer. No information where the car was parked to be picked up when was ready. No checked before ..." Read more

"I asked to be notified on my cell phone number when my car was ready. Instead Gerber called my home number so I was not ..." Read more

"Excellent job with the estimate, repairs, and communication throughout the process. Would not hesitate to use them again."

Sherri (Nissan owner) reviewed 8/27/26

Although the physical body work seems ok so far, the poor customer service/communication experience made the overall experience very poor and extremely frustrating.

So far repairs seem to be fine.

The issues we had: 1. We were told we would get a phone call update every Tuesday & Thursday - we did not and often the updates we did receive were just a voice mail message - bypassing ringing the phone - just leaving a voice mail so we didn't have an opportunity to ask questions. 2. The text message system notified us of a 3 week delay for our car's completion date in the evening after hours. By 10:00 a.m. the next day, we still hadn't received a phone call from our service rep regarding the delay. We had to call to get the details. 3. Repeated delays on why the car was taking so long to be repaired including the last one blaming the insurance company parts policy even though you are a certified Allstate repair shop. Shouldn't you know the insurance company guidelines? 4. Day the car was to be "ready for pick-up" still hadn't received any update if the missing part had been received and if the car would be ready by 2:30 p.m. We had to call to find out if the car would really be ready for pick-up. 5. Service Rep didn't even walk us out to the car to review if the repair was to our satisfaction during our pick-up. The car was dirty and had been cleaned. I have never used a repair shop that didn't review the repair work with you and make sure it was to your satisfaction. I also have never had the car returned dirty after a repair. Overall, just a very poor customer service experience.

Larry (GMC owner) reviewed 8/27/26

Karen (BMW owner) reviewed 8/27/26

The woman in the front desk was wonderful. Very helpful.

Madison (Genesis owner) reviewed 8/25/26

Dimera was absolutely outstanding with communicating and meeting all of my needs.

Dominique (Ford owner) reviewed 8/20/26

Worked with Damaris and was very nice and worked very well with my work schedule! 5 stars all around! Great experience.

Worked with Damaris, She was absolutely awesome!! Helped me with my work schedule and repair was fast and smooth!

Chelsea (Toyota owner) reviewed 8/20/26

Robin (Volvo owner) reviewed 8/15/26

The Gerber team was awesome. From scheduling through pickup everyone was helpful and communication was exceptional. The repairs were done perfectly.

James (Honda owner) reviewed 8/14/26

The supervision of our repair was managed by Damaris Martin. She did a fine job, from beginning to end. Although the repair was relatively minor, she kept us informed each step of the way by email. All was accomplished in a timely manner.

Pam (Jeep owner) reviewed 8/13/26

Of course

Beyond my exhortations

Excellent

Nelson B & Patricia M (Chevrolet owner) reviewed 8/10/26

All ready referred my daughter to Gerber Collision.

Fantastic customer service and support. Work was performed perfectly and everyone there was very polite and friendly. Thank you for your great customer care and excellent work.

Excellent customer service and support!

Paul (BMW owner) reviewed 8/6/26

Jollene (Chevrolet owner) reviewed 8/3/26

Kim (Toyota owner) reviewed 7/31/26

Judy (Ford owner) reviewed 7/31/26

Didn’t completely finish what we agreed on.

Same answer.

Kip (Mercedes-Benz owner) reviewed 7/31/26

Larry (Nissan owner) reviewed 7/31/26

Joseph (Kia owner) reviewed 7/30/26

Richard (Kia owner) reviewed 7/27/26

Excellent service.

Melinda (Toyota owner) reviewed 7/27/26

David (Porsche owner) reviewed 7/27/26

The repair turned out perfect with no evidence of any work. The experience with the Gerber folks was outstanding, from the beginning thru the final checkout. Communication was very good and I was always kept up to date on the status of the repair.

See prior comment

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Gerber Collision & Glass - Scottsdale/84th St.

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Scottsdale/84th St.

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,778)

1,514 Customers Rated

Likely to Recommend - 0.5/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 1.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0