Gerber Collision & Glass - Sennett

4.6 (1,479reviews)
92%
328 Grant Ave,  Sennett,  NY  13021

Gerber Collision & Glass - Sennett offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,479)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting their vehicles look brand new after repairs. The shop excels in customer service, with staff described as professional, friendly, and knowledgeable. Many customers appreciate the thorough communication throughout the repair process, including text updates and detailed explanations. The quality of workmanship receives high marks, with excellent paint matching and attention to detail. Additional services like interior cleaning and detailing are frequently mentioned as pleasant surprises that exceed expectations. Timeliness is generally good, with some repairs completed ahead of schedule. However, some customers experienced delays due to parts availability or discovered additional damage, though most understood these circumstances. A few customers noted communication could be improved, particularly regarding status updates and return calls.
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"Every staff was personable and knowledgeable."
"... Collision was a great experience from start to finish. The customer service is outstanding, I felt welcomed and appreciated there. I went in for a side mirror ..." Read more
"The best experience Ive ever had at a Body Shop! Better than a Dealership."

My Experience

Very pleased in how the kicks looks, great work. Thank you very much. Yes well done!!!!!! Love the work. Thank you guys to all of you involved…

Likely to Recommend

They do a very good job. Am very happy.

Repair Quality

A very excellent job. Am very happy.,,,,,

Customer Service

Very well respectfull

Returned Clean

My Experience

Was longer but was fixed properly which is of course most important

Likely to Recommend

Would recommend

Repair Quality

Still needs plug and decal repair not completely finish the quality appears good ! Took several weeks longer than expected but looks way better when completely finished then ask again

Customer Service

Needs to be completed still couple things u finished

My Experience

Likely to Recommend

Small jobs should be no issue. I know several folks who have also had good outcomes.

Repair Quality

Venza looks so much better than when I brought it in.

Customer Service

Lots of delays due to revolving mechanics. Evan did a great job helping things along.

My Experience

Even did a great job from the beginning of the process to the end. Very satisfied!

Likely to Recommend

Repair Quality

Evin was great. He made the process easy and the workmanship on my vehicle was excellent. Extremely satisfied!

Customer Service

Returned Clean

My Experience

Keep someone in the office at all times to answer phones

Likely to Recommend

Repair Quality

Took a long time! Short- staffed Very satisfied with how clean my car was inside and out. Thank you!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Evan was a joy to work with from start to finish. I was anxious about the whole process but he was kind, understanding, and walked "with" me through the whole process. Even when work though him a major curve ball, he never dropped the ball. Gerber is lucky to have Evan.

My Experience

The manager went out of his way to help us go through the whole process. The shop was clean and very friendly.

Likely to Recommend

Repair Quality

Excellent service! Evan was amazing!

Customer Service

Super short handed but Evan did everything, he deserves a promotion!

My Experience

They communicated well and were very polite and respectful of our car and the situation

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service,couldn’t be happier with the results.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Looks great and they completed it earlier then expected.

Customer Service

Returned Clean

Likely to Recommend

None

Repair Quality

Customer Service

Everything looked good

My Experience

Drop off was easy and service was quick.

Likely to Recommend

Good service and work.

Repair Quality

Good work.

Customer Service

Supportive when I called in.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean