Gerber Collision & Glass - Sennett
Gerber Collision & Glass - Sennett offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall Very Good!
Repair Quality - 2.5/5.0 -
It’s too early since Picking up the vehicle on Tuesday and it’s currently Friday morning. Include a mark on above scale for “ too early to assess at this time!
Customer Service - 5.0/5.0 -
They could try to improve the answering phone system both locally and National to be more effective responding to customer calls - such as a real person on the first call rather than leave a message. Also their recommendation of using Enterprise rental across the street about they don’t tell customers that they only rent cars that have all weather tires and rear wheel drive. That’s a problem here in Skaneateles, NY.
My Experience - 5.0/5.0 -
Our 21 Nissan Rogue looks awesome! Brendan did an excellent job replacing the many front end broken parts! I had a HERD of deer at night, run right in front of our car a month ago! The PPG paint finish applied to the front bumper cover, passenger front door, and right front fender came out splendid! I can’t even see the blending on the right rear door! Jeremy was very thorough, making sure all deer impacted items were replaced. Jeremy also followed up closely with their outside contractors, making certain the Forward Crash Alert module was properly recalibrated, alignment was performed, and the right front tire that also was hit by the deer was balanced/inspected. All the staff there were very polite and helpful. They ALL should be highly commended for a job well done! Thank you Auburn NY Gerber Collision Staff!
Likely to Recommend - 5.0/5.0 -
I’ll be talking them up at my work for sure.
Repair Quality - 5.0/5.0 -
Brendan did excellent job replacing all deer damaged parts and straightening fender attachment pillars. AC works great as well as Forward Crash Alert System. Alignment was done of course off site- I can verify she’s straight down the road. PPG paint and finish is superb! I can’t even see blending on left rear door. Super job by all staff! Thank you so much!
Customer Service - 5.0/5.0 -
Customer Service was excellent, like a dealership!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
3rd time using gerber for collision work. Always had great communication throughout the process and great repair work. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Please feel free to call and we can discuss 315-406-3956
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept me informed and finished a week earlier than first quoted
My Experience - 5.0/5.0 -
I was very pleasantly surprised my vehicle was vacuumed. Definitely over and beyond. Car looked great and thanks for making sure my tires were at the right poundage.
Likely to Recommend - 5.0/5.0 -
Very friendly staff and great work done
Repair Quality - 5.0/5.0 -
Vehicle looks great
Customer Service - 5.0/5.0 -
Car looks great and I was surprised the interior had been vacuumed. Such a nice surprise. Very friendly.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car was repaired without ever providing a written estimate. We never authorized the work. Would’ve had it taken to a different shop had we received an actual estimate. Car returned with multiple problems that were not present prior to dropping it off to Gerber. No speedometer, odometer, power steering, abs, traction control. Along with wipers that we’re extremely out of adjustment and broken drivers seat rear pouch from the shop placing everything in the back seat into the pouch.
Customer Service - 2.0/5.0 -
No attempt to fix the the fact that they worked on the car without telling us. Car took almost 2 months. Was told the car was finished and then not done yet back and forth 3 times
My Experience - 5.0/5.0 -
Just to many different people telling me different tho gs , but very happy with work done on car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Work was impeccable. I would recommend, just need to work on customer service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never!
Customer Service - 0.5/5.0 -
You talk to someone different each time with one pointing fingers at another. They did not communicate with us like promised.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was absolutely amazing. The guy that did my estimate was great, the lady at the desk is so sweet, and the guy that gave me my keys and took me out to look at the completed work was so kind. Would recommend every day.