Gerber Collision & Glass - Spokane Valley
Gerber Collision & Glass - Spokane Valley offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They are amazing! I have never been so satisfied with customer service. I will be highly recommending Gerber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such a smooth friendly experience!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with the professionalism of both front office and technitions. The job was done perfectly -it doesn’t look I was as in an accident. Also, I needed the job moved up as I was leaving town and they had it ready over a week earlier. I was very satisfied.
Likely to Recommend - 5.0/5.0 -
Nice people -excellent work
Repair Quality - 5.0/5.0 -
Great job done-looks like new!
Customer Service - 5.0/5.0 -
The people I talked to were very helpful and informative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and customer service. Work was excellent as well
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience. Repaired more quickly than expected and the results were fantastic. Cody was great to deal with and kept me updated as well as answering questions regarding all the aspects of the repair job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was a great experience. Kody was very helpful and answered all my questions. My truck looked great when they were finished with it. Also, the repairs were completed a lot faster than I had expected.
My Experience - 5.0/5.0 -
Looks like new. Quick and personal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Color match is perfect
Customer Service - 5.0/5.0 -
Very quick
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Maybe be a bit more on top of giving clients updates on stuff you have the texting thing but a call update more often would be helpful
My Experience - 5.0/5.0 -
This was the second time i came here and both times have been amazing! i got my car back super quick and always had an update if there was a delay. Cody has been awesome and this will always be the place i go to! such great work.
Likely to Recommend - 0.5/5.0 -
We are still having issues with the Kia and Gerber has been shifting blame to insurance or has said to contact the dealer. This was my 3rd car I have taken to Gerber. In the past, they have been very good. This claim has been bad and will more than likely NOT go back to Gerber.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly, professional, and competent. Amazing service from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
ALL involved...were very professional, friendly, kept me updated & so easy to work with.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair was incomplete and unacceptable. Gerber returned my truck with known, unresolved suspension damage that prevents proper alignment. Claiming ‘USAA denied the work order’ does not excuse failing to properly diagnose and communicate collision‑related damage. A seized cam bolt preventing caster/camber adjustment is a safety issue and should have been clearly documented and escalated, not ignored. I now have to take the vehicle to another mechanic and reopen the claim because Gerber did not address the actual collision damage. This has cost me time, multiple appointments, and unnecessary frustration. I expect Gerber to take responsibility for the incomplete repair and work with USAA to resolve the remaining damage immediately.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Enterprise car rental was not as good as last time. It makes it so much nicer when they Bring the vehicle to the shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you! Amazing service and communication!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs were quick and a day ahead of schedule. Tina was communicative through the whole process and Cory when above and beyond to answer questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The company and staff are top class 😁
My Experience - 5.0/5.0 -
Friendly and clear communication. My car looks like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Clear communication.