Gerber Collision & Glass - Statesville

4.9 (2,800reviews)
96%
804 Salisbury Rd,  Statesville,  NC  28677
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In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Statesville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,800)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process without needing to call in. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or like they just came off the lot. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning as a pleasant surprise. A small number of customers noted areas for improvement, including occasional paint imperfections, parts not fully replaced, and isolated instances where communication or repair quality fell short of expectations.
AI-Generated from reviews written in the last 12 months
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"... empathy, knowledgeable, fast, didn't miss a beat. 10 out of 10 all the way. You don't experience this level of care much anymore and I'm very grateful." Read more
"The customer contact was excellent, the repairs were excellent, and they even vacuumed out my car and cleaned the outside!!! All of the employees I ..." Read more
"... with my experience with Gerber Collision. They were professional, extremely well organized, and got my car back to me in the promised time and within the estimated ..." Read more
"... great experience with this collision repair shop. The staff was very helpful and kind throughout the entire process, and I really appreciated the weekly updates on my ..." Read more
"... been to Gerber twice now and both times they have gone above and beyond with both their repair work and their customer service. My truck looks even better now ..." Read more
"... by the end of the day or first thing the next day got it back with in 3 hours same day" Read more
"I appreciated the team getting my van back to me in timely manner. Thanks!"
"My car looks great and the repairs were done in less than a week! Thank you so much!"
"Pick up date kept getting delayed. Multiple times I received messages saying it was on schedule only to be called ..." Read more
"... great looks brand new. They kept me updated. And the truck was finished very quickly. Didn't have to wait long to get it back." Read more
"Great experience from start to finish. Loved the daily updates provided via text and the open communication. They went above and beyond."
"The continuous communication on the progress of the repairs was greatly appreciated. The repairs have my car looking good ..." Read more
"... was the best part… no need to call and check in, updates were sent to my phone almost daily" Read more
"... and wiring but couldnt provide the picture of this. Communication of the process was lacking and I had to call several times for updates and was always told waiting ..." Read more
"Extremely pleased with the overall repair process. The phone and text updates were much appreciated. Very clear the whole team was dedicated to providing excellent ..." Read more

My Experience

Extremely pleased with the overall repair process. The phone and text updates were much appreciated. Very clear the whole team was dedicated to providing excellent service

Likely to Recommend

Repair Quality

Overall, I was impressed with the follow up and the initial repair. Disappointed that one part did not get replaced initially which required a return visit

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good service from the start to the end of the repair very profecional

Likely to Recommend

Repair Quality

Very good service very professional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience, in and out within the week!

Likely to Recommend

Repair Quality

Customer Service

Fast and efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the results, got my car back a Day earlier.

My Experience

Finished my car in a few days and did a good job repairing the damage

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes...I would highly recommend!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have been to Gerber twice now and both times they have gone above and beyond with both their repair work and their customer service. My truck looks even better now than before the collision, I can absolutely see why they are a USAA preferred partner. I cannot recommend them enough, if you’re in a collision Gerber is the place to go for your repairs!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend this shop to everyone.

Repair Quality

So very happy with the excellent service, courteous & professional staff, and the finished repairs. Thank you

Customer Service

They kept us informed!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

mariah and laura were great! their customer service was 10/10 so i would recommend but the people in the back should be more careful when FIXING someone’s car and when getting in and out with dirty hands.

Repair Quality

i only say that because i had to take my car back a 2nd time

Customer Service

mariah and laura were great the entire time. very friendly and did things in a timely manner.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work done in expeditious manner. Hope not to be back but will refer to others Great experience

Likely to Recommend

Repair Quality

Customer Service

Great service. Very efficient good work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great customer service and would highly recommend.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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