Gerber Collision & Glass - Staunton

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Everytime I spoke to someone on the phone they were pleasant. But I didn't like the fact that I had to call and ask for updates about my vehicle.

Customer Service - 3.5/5.0 -

Again everyone was pleasant that I talked to but I wasn't updated about anything.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber Collision did a great job with repairing our van.

Customer Service - 5.0/5.0 -

The staff were communicative, friendly, and professional.

My Experience - 5.0/5.0 -

I had a great experience with this company after my car accident. The entire process was smooth and handled in a timely manner, which really helped reduce my stress during an already difficult situation. A special thank you to Stephanie—she was amazing throughout the whole process. She kept me updated every step of the way, communicated clearly, and made sure I always knew what was going on with my vehicle. Her professionalism and kindness really stood out. I truly appreciate the excellent customer service and would definitely recommend this company to anyone needing repairs after an accident!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We are very pleased with the repairs. The car looks like new and the repairs were completed before the estimated time. Thank you for a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I have not YET tried the windshield washer as of today. The assembly, bottle was replaced.

My Experience - 5.0/5.0 -

I was keep updated as the repairs progressed..took extra day because they received damaged part… not their fault….but car looks great..so pleased and staff are all so helpful & friendly..

Likely to Recommend - 5.0/5.0 -

Definitely recommend the shop for anyone who needs repairs..

Repair Quality - 5.0/5.0 -

Did great job..everyone was exceptionally helpful..🤗

Customer Service - 5.0/5.0 -

All are very professional..

Returned Clean

My Experience - 5.0/5.0 -

Every person I interacted with was friendly and knowledgeable, and the repairs were completed 2 weeks sooner than I expected. An unfortunate situation led me to my new go-to shop and I will absolutely return when needed. Bonus points for excellent service to a single woman with no condescension or sneaky up charges.

My Experience - 0.0/5.0 -

Very disappointed in the lack of quality work. One piece on the bumper was very visibly not properly attached (bracket broken). Waiting for it to be ordered to be replaced. Then underneath an item is clearly not bolted. I will be going back to the collision center after work today!

Likely to Recommend - 0.5/5.0 -

Absolutely not! Gerber hasn’t done quality work on my vehicle!

Repair Quality - 0.5/5.0 -

Wish I could post pictures! Terrible job! Obviously rushed with little care for quality. More problems when I bring the car back again!

Customer Service - 2.5/5.0 -

Service was nice, but quality of work was lacking!

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My issue was quickly resolved and I was issued a refund.

Returned Clean

My Experience - 5.0/5.0 -

Outside looks amazing but I was also pleasantly surprised at how clean the inside looked. Just like a new car. Thanks!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 5.0/5.0 -

Front desk and appraiser very nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Concerned that the final cost to my insurance was 50% higher than the estimate. Otherwise the work was done well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Concerned that the final cost was 50% higher than the estimate.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

None.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have always recommended them to everyone

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very happy with them. They told me when it would be done and it was.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0