Gerber Collision & Glass - Valrico
Gerber Collision & Glass - Valrico offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly staff
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
When damage bumper was replaced a nut that holds new bumper on was left finger tight.
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0 -
For every reason that I previously stated. I was NOT heard and did NOT receive quality service.
Repair Quality - 0.5/5.0 -
The overall experience and quality of the repair to my vehicle are beneath subpar.
Customer Service - 0.5/5.0 -
The initial interaction with the technician in discussing the accident and my concerns; he was completely apathetic. I had to express concerns multiple times. I am still currently awaiting response from Geico regarding the poor service & lack of repairs to my vehicle.
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
As always, the experience was seamless. Absolutely terrific work on my car, and customer service was right on spot every single time. Their work was completed before their initial deadline. I go back to Gerber every time there’s an issue with my car.
Customer Service - 5.0/5.0 -
Wonderful
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The alignment of the truck is off where it was hit and worked on. The receptionist apparently doesn’t give messages to the person handling the vehicles and the manager had an attitude so no I’m not completely satisfied.
Customer Service - 0.5/5.0 -
Attitude problems, forgetting to leave your paperwork so the person who is supposed to check your car could do so and then being harassed by the manager to go get your car when you were told you had all day to do so.. yeah not satisfied at all!
My Experience - 5.0/5.0 -
Carlos kept me informed and did a great job getting my car repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Communication was sketchy at best and I was told multiple times that my vehicle would be ready and then the completion was delayed. The work itself was fine.
My Experience - 5.0/5.0 -
Nate provided excellent communication and prompt service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I originally brought my vehicle in and then had to wait long periods of time for them to decide for the issue. Once they did, they told me that they had to order the parts and they were closed on weekends so I had to make the executive decision to go and pick up my vehicle a week later. Then they were supposed to contact me to let me know when the parts came in as they did, I brought my vehicle back and then had to wait an hour and a half for them to apply what was supposed to be the splash shields. An hour and a half later I end up picking up my vehicle and later on that night, I look under the vehicle where the splash shields are, and they completely left the splash shield that was originally on the vehicle that was dented in and is also missing two nuts and is hanging still from the original time that I dropped off my vehicle. The nuts are still sitting in my cupholder and I told Carlos about them and he didn’t think much of it. Whatever they did the first time I dropped off my vehicle. It was left that way, and never repaired. This needs to be fixed as the job is still incomplete. This has been a total inconvenience on my part on multiple levels.
Customer Service - 0.5/5.0 -
I had to consistently call them not the other way around. The only time I was reached out to by Carlos was when the parts are ready. Other than that I had to consistently call the department and get transferred in which sometimes would be straight to voicemail or they would hang up the phone or not pick up and I would never get a call back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very impressed. They did a wonderful job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I am shocked this is a preferred location for the insurance company. I will avoid it at all costs in the future.
Repair Quality - 1.5/5.0 -
service was horrible and my car returned with new scratches
Customer Service - 0.5/5.0 -
Awful service. Everyone I interacted could benefit from a service training. Specially the lady at the desk.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This team got my car done sooner than expected, for the price quoted and returned it cleaner than when I brought it in. Nice job!