Gerber Collision & Glass - Waipahu
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Waipahu offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job thank you
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I can always count On the Best customer service and repair from the SIG.
Customer Service - 5.0/5.0 -
So far so good
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
8 score for overall everything. Was a bit frustrating in the beginning due to lack of communication between the insurance company taking care of the damages and you folks
Customer Service - 4.0/5.0 -
Gotta have more people up at the front desk to help out the customers other than that Davlyn was very professional and did her job great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great, good work to all the workers.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very satisfied
Customer Service - 5.0/5.0 -
very friendly and very knowledgeable
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0 -
I noticed that the staff did not address the needs of a customer on the phone once they received the answer to a question the caller had about their vehicle. The staff waited to provide an answer to the customer in a timely manner, only to witness the staff working on something else with the customer be on hold. Whether you are able to provide to customer with what they want to hear or not, it is not a good thing to just keep them on hold just because.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Davelynn along with staff were very informative and helpful. They went above and beyond to help me with any questions or concerns I had. The only thing I had an issue with was when they gave the car back after the repairs (rear driver quarter panel, wheel well and door jamb) were done, the back half of my interior was covered in dust from all the bodywork that they did. Was not wiped done or vacuumed. I had to wipe down and vacuum the vehicle when I got it back. I wished that they had returned the vehicle the same as when I gave it to the for the repairs or at least attempt to wipe/vacuum the interior or the area they worked on. Other than that everything went well and I would highly recommend them to other customers and I myself would go back to them for future repairs.
Customer Service - 5.0/5.0 -
They were all very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
Repairs was fine
Customer Service - 1.0/5.0 -
Was told work would take about 2-3 days. No one called for any follow ups. I finally called after 7 days of my car being at shop and the response that i got was, ‘oh yea, you can pick up your car.’
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice staff, quick work. Looks good.
Customer Service - 5.0/5.0 -
Thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, and courtesy
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very satisfied.
Repair Quality - 5.0/5.0 -
The Gerber staff was excellent and very helpful in getting my vehicle repaired. Thank you so much.
Customer Service - 5.0/5.0 -
Excellent staff
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
I was told that status updates will be provided on Tuesday and Thursday however, no updates on those days occurred as promised.