Gerber Collision & Glass - Warren (OH)

My Experience - 5.0/5.0 -

Fever was very fast on the estimate. They completed the work in record time and communicated very well. They seem very experienced when dealing with insurance companies which is half the battle. I will definitely use them in the future. The Warren location was the best.

Likely to Recommend - 5.0/5.0 -

I have already recommended them.

Repair Quality - 5.0/5.0 -

We’re very fast, the truck looks great

Customer Service - 5.0/5.0 -

Staff is pleasant and professional

My Experience - 5.0/5.0 -

The team was amazing they got me in earlier than expected ! They did an amazing job!! Thank you everyone in involved my car looks brand new!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great service

Repair Quality - 5.0/5.0 -

Car came out like new looks great

Customer Service - 5.0/5.0 -

Great staff thank you so much

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I love it ! I am very happy and satisfied with my experience! The only thing that I would say I’m concerned about is the driver side door is still having slight problems opening from the inside, but I’m not too worried about it right now. Gerber did an amazing job!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had a great experience with Gerber Collision & Glass. The staff was friendly and so helpful. The side of my car was damaged from being hit by a deer and they were able to repair everything within 5 days. They also cleaned the inside of my car as the window shattered into the car. Very impressed with everything they did .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service from start to finish. Repairs on collision I had with a deer were completed within 5 days of dropping it off. I recieved text updates daily and phone calls to explain when it would be ready for pickup. I would recommend this business to anyone .

Customer Service - 5.0/5.0 -

Everyone was so kind and helpful throughout my experience.

My Experience - 5.0/5.0 -

Anthony did a great job. Accessible and good communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Anthony did a fantastic job with communicating and helping navigate the process!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The employees kept us nvolved with their text on the status of the project.

Customer Service - 5.0/5.0 -

, customer service folks were professional and courteous and knowledgeable

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The customer service was excellen, my Estimator, Faiz Rafidi kept me updated on my vehicle via text, every other day. Called at the end of the first week, and about a part being delayed to extend my completion date. CSR Shara was so helpful and patient. My insurance was involved and Gerber and my insurance worked together without any problems. Shoutout to the detailer, my Van looked awesome!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. Faiz Rafidi, the estimator kept me posted on my van with a text every other day, and called me both weeks they had it. He was patient and answered all my questions. Shara, the CSR, was welcoming and patient either me when I dropped off and picked up my vehicle. My van was so clean and shiny when I picked her up.

Customer Service - 5.0/5.0 -

Awesome employees!!!

My Experience - 5.0/5.0 -

Trustworthy and reliable. Kept me informed the hole time. Definately would use you again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Clear communication and kept me updated on the progress

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

My estimator, Fiaz, was hard to get ahold of. He wasn't there when I picked up my car, another Estimator had to explain the repairs to me. Was told that my car would be done March 3, was actually done February 20. I got a call after 5pm the day before stating that my car was nearing completion and to call the next day. I did and my estimator was not available. I was assured that he would call as soon as he got the message. He didn't call back. I called a second time and talked to him. I couldn't get a straight answer as to if and when my car would be ready. I was at work and need take time off or lose pay due to lost hours. By the time time I was told that my car was done it was too late to take time off. I chose to not lose pay and pick up my car on Monday the 23rd. This meant that I needed to continue to rent a car for two more days. I called to tell say that I would be picking my car on Monday and was given the option of giving my credit card information over the phone and having my key and paperwork locked in my car for after hours pick up or coming in after 8:30am because the estimators don't come in before then even though you open at 8. This doesn't make sense. If it was an option to lock my key and paperwork in my car so I could pick it up after hours, why couldn't I pay, get my paperwork and then leave before 8:30?

Returned Clean

My Experience - 5.0/5.0 -

I think there maybe overstay from the clear coat on the driver's side wheel panel

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will return if I ever need your services again.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0